Lead - Client Support - US

2 days ago

Hyderabad, Telangana, India Keka HR Payroll Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Company

Keka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform, all with zero advertising spend and pure customer love.

We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide our shortcomings and aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

In November 2022, the company secured India's largest Series A SaaS funding with a whopping $57 million from WestBridge Capital.

Job Description

We're looking for a Client Support Lead to drive a high-performing support team serving our US clients. You'll ensure smooth client interactions, quick issue resolution, and continuous process improvements. Strong mentorship, communication skills, and hands-on experience with support tools are essential. Experience in HR domain and SaaS industry is a plus.

Key Responsibilities

  • Lead and mentor a client support team handling US accounts.
  • Ensure prompt resolution of client queries and escalations.
  • Identify opportunities for process improvements to boost customer satisfaction.
  • Partner with cross-functional teams to deliver exceptional client experience.

Requirements

  • Proven experience managing a support team.
  • Experience working with US clients.
  • Experience in HR domain is a plus.
  • Proficiency with CRM, ticketing systems, and customer support tools.
  • Excellent communication and interpersonal skills.
  • SaaS industry experience preferred.

  • Team Lead-US IT Recruiter

    1 week ago

    Hyderabad, Telangana, India Get Interview Confidence Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title:Team Lead-US IT Recruitment (State & Federal Clients)Location: Hyderabad (Onsite – Durgam Cheruvu Office)Employment Type: Full-TimeBudget: 15 lpaMail: About the Role:We are looking for a hands-on Team Lead – US IT Recruitment to manage and grow a team while actively sourcing and recruiting top IT talent for State and Federal clients in the US....

  • Associate, Client Support

    6 days ago

    Hyderabad, Telangana, India S&P Global Full time US$ 45,790 - US$ 75,422

    About the Role:Grade Level (for internal use):07The Team:The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our clients' needs are met by leveraging our industry expertise and product knowledge. Client Service is our #1 focus - we do what is necessary to ensure client satisfaction. The Service...

  • Lead Us It Engineer

    2 weeks ago

    Hyderabad, Telangana, India Connectedx Techsol Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Lead US IT RecruiterExperience: 8+ YearsLocation: HyderabadRole OverviewWe are seeking a highly experienced US IT Recruiter Lead with a strong background in end-to-end recruitment of IT technical positions across the US market. The ideal candidate will have a proven track record as an individual contributor and experience in leading/managing a...

  • Client Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India SATYAJAN ENERGY SOLUTIONS PVT. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionWelcome to the forefront of sustainable energy solutions Satyajan Energy Solutions is committed to revolutionizing the energy landscape with cutting-edge offerings in inverter battery, online UPS, and solar technology. Our focus on reliability, efficiency, and environmental consciousness aims to redefine how energy is harnessed and...

  • Client Support Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Alter Domus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    ABOUT US:As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.With a deep understanding of what it takes to succeed in alternatives,...

  • Customer Support Lead

    2 hours ago

    Hyderabad, Telangana, India AutoRABIT Holding Inc. Full time ₹ 10,00,000 - ₹ 18,00,000 per year

    AutoRABIT ProfileAutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT's highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies,...

  • Sr Associate, Healthcare IT Integration Analyst

    7 minutes ago

    Hyderabad, Telangana, India RSM US LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...

  • Associate 2

    2 weeks ago

    Hyderabad, Telangana, India RSM US LLP Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...

  • Senior Associate 1

    2 weeks ago

    Hyderabad, Telangana, India RSM US LLP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...

  • Senior Associate 1

    2 weeks ago

    Hyderabad, Telangana, India RSM US LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...