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Senior Telecaller Executive

2 weeks ago

Kolkata, West Bengal, India Mfunl Full time

Position: Senior Telecaller Executive

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari, beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: 15, ,000 per month (+insentive)

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

  • Handle inbound and outbound calls from social media leads, SEO inquiries, and PPC campaigns.
  • Follow up on email and WhatsApp inquiries and convert them into qualified leads.
  • Make outbound calls to potential healthcare clients including hospitals, clinics, and surgeons.
  • Maintain accurate records of all customer interactions in the CRM system.

2. Customer Engagement

  • Build and maintain strong relationships with healthcare professionals and decision-makers.
  • Understand client needs and present appropriate digital marketing solutions.
  • Schedule appointments for the sales team with qualified prospects.
  • Provide detailed information about healthcare marketing services and offerings.

3. Target Achievement

  • Meet daily, weekly, and monthly calling and lead conversion targets.
  • Achieve conversion goals and appointment generation objectives as set by management.
  • Maintain minimum talk time requirements (2+ hours daily).

4. Documentation & Reporting

  • Update CRM with accurate call logs, feedback, and client details.
  • Prepare daily and weekly performance reports.
  • Track lead sources, conversion rates, and maintain organized follow-up schedules.

Additional Responsibilities

  • Manage inbound communication through calls, emails, and WhatsApp.
  • Handle outbound calls for inbound leads to ensure timely follow-up and closure.
  • Fix and coordinate online meetings (minimum 60 per month).
  • Manage and maintain all lead and client data systematically.
  • Create and share meeting links for scheduled appointments.
  • Prepare and send proposals (20–30 per month) as per client requirements.
  • PowerPoint presentation creation (8–10 per month) for client meetings and internal use.
  • Maintain and compile reports on meetings, leads, and performance metrics.

Required Skills & Knowledge

1. Communication & Interpersonal Skills

  • Excellent verbal communication in English, Hindi, and Bengali.
  • Strong listening and analytical skills to understand client requirements.
  • Professional telephone etiquette and persuasive communication ability.
  • Clear articulation and confident speaking style.

2. Technical Competencies

  • Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).
  • Working knowledge of digital marketing concepts (SEO, PPC, social media).
  • Strong command of MS Office (Excel, Word, PowerPoint).
  • Skilled in email management and professional correspondence.
  • AI awareness and ability to use AI tools effectively for productivity.

3. Healthcare Industry Understanding

  • Knowledge of hospital operations, medical specialties, and healthcare services.
  • Familiarity with healthcare marketing norms and compliance guidelines.
  • Awareness of medical practice management and decision-making processes.

4. Personal Traits & Motivations

  • Empathetic and patient when dealing with healthcare professionals.
  • Professional, composed, and well-organized under pressure.
  • Goal-driven and motivated to achieve targets consistently.
  • Adaptable to changing client and market dynamics.
  • Client-focused with a genuine interest in healthcare improvement.
  • Growth-oriented with a continuous learning attitude.

5. Qualification

  • Minimum: Higher Secondary (12th grade)
  • Preferred: Bachelor's degree in any field
  • Advantage: Healthcare, Marketing, or Communication background

How to Apply:

Interested candidates should send their updated CV at

This job can be searched as BPO, Voice Process, International voice process, tellesale