Manager - LMS Admin

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager - LMS Admin
As Learning Management System (LMS) manager, you will be responsible for managing the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider.

Responsibilities
General
. Regular daily operation and configuration of LMS.
. Knowledge of current technology as it applies to LMS software and systems.
. Adhere to policy and procedures to ensure security and integrity of the LMS.
. Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
. Manage common mailbox and daily queries of stakeholders
. Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response
User and Course Management
. Create login credentials and manage permissions.
. Manages course enrollment including progress tracking.
. Create and manage Learning Objects
. Generate assignment, completion, and any other reports
. Create and manage training audiences
. Troubleshoot common issues related to the LMS
. Ensure the LMS is kept updated with courses and materials and archive outdated content.
Incident Management
. Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor
System Upgrades
. Conduct regular system audits and perform software upgrades to maintain functionality and performance
. Support and manage migration of content and data from legacy systems
. Build, configure, test oracle functionalities and work with HRIS team to move it to production
Training and Documentation
. Develop SOPs, user guides, manuals for LMS roles

Testing
. In case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation.

Qualifications we seek in you
Minimum Qualifications / Skills
. Bachelor&rsquos degree
. Hands-on experience of any major LMS
. Excellent knowledge of LMS and LMS standards
. Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades
. Ability to troubleshoot and resolve technical issues
. Ability to work independently
. Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.