Microsoft Dynamics 365 Customer Service System Architect

4 hours ago


Remote, India Tquanta Technologies Full time

Enable superior customer experiences using Microsoft Dynamics 365 Customer Service modules.

Responsibilities

Design and implement case management, SLA, and knowledge base workflows

Integrate Dynamics 365 Customer Service with third-party tools and Omnichannel

Automate processes with Power Automate and AI capabilities

Develop dashboards, reports, and analytics for service KPIs

Collaborate with business teams to improve customer satisfaction

Requirements

3-12 years of Dynamics 365 Customer Service experience

Hands-on experience with Customer Service module configuration

Knowledge of integration, Power Automate, and AI-driven workflows

Experience with Omnichannel, dashboards, and analytics

Microsoft Dynamics 365 Customer Service certifications preferred



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