HDFC Sales job opening

3 days ago


Mumbai, Maharashtra, India HDFC securities Full time US$ 50,000 - US$ 1,00,000 per year

Roles & Responsibilities

  • Manage Level 1 and Level 2 support for applications
  • Diagnose and resolve application issues raised by users within defined SLAs
  • Maintain documentation of common issues and solutions in the knowledge base
  • Coordinate with vendors and internal teams for escalations and fixes
  • Assist with software rollouts, upgrades, and patches
  • Conduct training sessions for end-users when needed
  • Monitor application performance and generate periodic health reports

Location:
Mumbai

Experience
years

Salary Range
As per industry standard

Other
Functional Area:
Employment Type
Permanent

Desired Candidate Profile

  • years of experience in application support or IT service management.
  • Familiarity with ticketing tools (e.g., ServiceNow, Jira).
  • Knowledge of SQL, APIs
  • Strong problem-solving and communication skills
  • Proven experience in supporting IT projects in the BFSI sector (Preferred)


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