Head Merchant

• Job Title: Head - Merchants
• Salary: Rs.60k to 90k per month and above (commensurate with experience)
• Location: Sachin Surat
• Reports to: Senior Management / Director Role

Overview:

• The Head - Merchants leads the merchant team to ensure effective communication, organized follow-ups, timely deliveries, and high customer satisfaction.
• This role requires strong organizational and follow-up skills, proficiency in maintaining Google Sheets for tracking, and the ability to guide customers on appropriate product choices, while driving sales growth and retention.

Key Responsibilities:

• • Team Leadership & Coordination
• • Manage and mentor the team of merchants, ensuring clear roles and accountability.
• • Remain in the communication loop on all merchant-customer interactions.
• • Conduct daily discussions with merchants to review customer status, challenges, and action plans.
• • Customer Escalations & Relationship Management
• • Address customer escalations directly, providing confidence and clear delivery commitments.
• • Foster strong relationships with customers to ensure long-term retention.
• • Production & Delivery Alignment
• • Coordinate with production and merchant teams to align delivery schedules with customer expectations.
• • Ensure timely planning and dispatch of goods as per commitments.
• • Sample Management
• • Personally oversee customer sample requests, ensuring follow-up and timely submission.
• • Product Knowledge & Consultation
• • Understand all types of elastics offered by the company and advise customers on the most appropriate options for their needs.
• • Proactively suggest solutions that improve customer outcomes.
• • Follow-up & Reporting
• • Maintain organized Google Sheets to track customer orders, follow-ups, escalations, and sample statuses.
• • Ensure timely and effective follow-ups with customers and internal teams.

Key Skills Required:

• • Excellent organizational and planning skills
• • Strong follow-up and execution ability
• • Proficiency in Google Sheets for tracking and reporting
• • Excellent verbal and written communication
• • Customer-oriented mindset with problem-solving aptitude
• • Leadership and team management Key Performance Indicators

(KPIs):

• • Customer retention rate
• • Sales growth
• • Customer satisfaction levels
• • Timeliness and accuracy of deliveries
• • Team responsiveness and effectiveness

Required Qualifications & Experience:

• • Minimum [X] years of experience in merchant management, preferably in textiles, garments, or elastics.
• • Proven ability to manage teams and customers in a fast-paced, dynamic environment.
• • Strong organizational, tracking, and reporting skills.
• • In-depth product knowledge of elastics or willingness to learn

Job Types: Full-time, Permanent

Pay: ₹60, ₹90,000.00 per month

Work Location: In person