Professional, Facilities Management

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position: Site Lead Job SummaryLead and manage all services operations for assigned site(s), ensuring exceptional service delivery, client satisfaction, and operational excellence. Serve as the primary on-site representative responsible for strategic planning, team leadership, and stakeholder management across all soft service disciplines.Key ResponsibilitiesStrategic Leadership:Develop and execute site-specific soft services strategy aligned with client objectivesLead cross-functional teams including cleaning, security, catering, landscaping, and support servicesDrive continuous improvement initiatives and service innovationManage P&L responsibility for soft services operationsClient & Stakeholder Management:Serve as primary client liaison for all soft services mattersConduct regular client meetings and service reviewsManage escalations and ensure swift resolution of service issuesBuild and maintain strong relationships with key stakeholdersOperational Excellence:Oversee daily operations across all soft service streamsEnsure compliance with SLAs, KPIs, and quality standardsImplement best practices and standardize proceduresConduct regular site inspections and quality auditsTeam Leadership:Manage team of supervisors, coordinators, and service staffProvide coaching, development, and performance managementFoster positive team culture and employee engagementCoordinate training programs and capability developmentRequired QualificationsBachelor's degree in Facility Management, Business Administration, or related field7-10 years of experience in facility management with 3+ years in leadership rolesProven track record in soft services management and client relationship managementStrong P&L management and commercial acumenProfessional certifications (CFM, FMP, SFP) preferredExcellent leadership, communication, and problem-solving skillsLocation: On-site –Gurugram, HRScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.