Team Lead, Quick Commerce

5 days ago

Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 12,00,000 per year
At Amazon, we strive to be Earth's most customer centered company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.
This role will be based in Nelamangala only.

Key job responsibilities
Job Description - A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. Strong execution skills, action oriented, go getter. Good people management skills.

We're seeking a Team lead for our Quick Commerce FC operations. In this role, you will be responsible for:
Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity. And then single handedly managing, on a daily basis, end to end operations for a 3P operated Quick Commerce FC overseeing inbound, outbound and ICQA operations.
Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis.

Basic Qualifications:
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred Qualifications:
- Experience in customer-facing environment, warehousing, logistics or manufacturing

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