Lead – Tele Caller

16 hours ago

Mumbai, Maharashtra, India Opt4solution Pvt Ltd Full time ₹ 16,80,000 - ₹ 18,72,000 per year

Job Title: Lead – Tele Caller / Inside Sales

Location : Mumbai

Work Mode: 6 Days – Work from Office

CTC : 5–6 LPA (Gross)

Interview Rounds: Telephonic → Virtual → Final Face-to-Face

Job Overview

We are looking for a dynamic and result-oriented Lead – Tele Caller / Inside Sales professional to spearhead our inside sales team in Mumbai. The ideal candidate will have 3–6 years of experience in inside sales, team leadership, and business development, with a strong ability to drive performance, build customer relationships, and optimize sales processes.

Key Responsibilities

1. Team Leadership & Management

  • Lead, mentor, and motivate a team of 5–12 tele callers.
  • Set clear performance targets and KPIs; monitor daily productivity.
  • Conduct regular coaching, training sessions, and performance reviews.

2. Sales Strategy & Execution

  • Develop and implement effective inside sales strategies to meet revenue goals.
  • Maintain a strong and consistent sales pipeline through outbound calls.
  • Handle customer inquiries, objections, and maintain accurate CRM entries.

3. Customer Relationship Management

  • Build long-term relationships with prospective and existing clients.
  • Understand customer needs and offer appropriate solutions to close deals.
  • Resolve customer queries professionally and within defined timelines.

4. Reporting & Analytics

  • Track, measure, and analyze key sales metrics to improve performance.
  • Prepare daily/weekly/monthly sales reports and dashboards for management.
  • Utilize CRM tools to manage customer interactions and sales workflow.

5. Process Improvement

  • Evaluate and optimize the sales process to boost efficiency and conversions.
  • Implement best practices and stay updated with industry trends.

Qualifications

  • Bachelor's degree in Business, Marketing, or related field (MBA preferred).
  • 3–6 years of proven inside sales experience (preferably B2B).
  • Minimum 1 year of experience in a team lead or supervisory role.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficient in CRM systems and MS Office applications.
  • Strong analytical mindset with effective problem-solving abilities.
  • Ability to thrive in a fast-paced target-driven environment.

Job Types: Full-time, Permanent

Pay: ₹500, ₹600,000.00 per year

Benefits:

  • Provident Fund

Application Question(s):

  • Do you have experience in handling customer objections and converting difficult leads into successful closures?
  • Do you have experience in using CRM tools for tracking leads, updating call logs, and monitoring daily productivity?
  • Do you have experience in building and maintaining a strong inside sales pipeline through outbound calling?

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