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Commercial Support Specialist
2 weeks ago
To enable the efficient, accurate, and timely execution of sales activities and in some cases a
near link with logistics, and financial operations across EMEA & APAC regions by providing
high-quality administrative support, ensuring process consistency, and enhancing cross-
functional collaboration that drives commercial performance and customer satisfaction.
- Order Offer Creation:
- Support EMEA & APAC with Manual offer and order creation
- Validation of internet offers and orders
- Upload offers, orders or invoices on the customers portal
- Maintain and update sales record in CRM
- Support Sales Reporting, metrics dashboards and pipeline tracking.
- Analyze and follow up on support activities as per decided KPI .
- Order Processing: Ensuring that orders are entered correctly to ensure customer
satisfaction after the receipt.
- Data Management: Maintaining accurate customer records, sales data, and other
commercial information in CRM or ERP systems.
- Administrative Support: While some administrative tasks are involved, these are
usually more complex or process-driven than basic clerical duties (e.g., managing
customer accounts, handling specific documentation for commercial deals).
Support any new activities that have a near link with a (new) commercial process.
A significant part of their role involves liaising with various departments/Teams ( like
sales, finance, logistics etc.) to ensure commercial projects/tasks are fulfilled,
issues/queries / questions are resolved, and information flows seamlessly.
- CSS bridges gaps between different functions to ensure a cohesive commercial
experience.
Customer Relationship Support
Activities
- While not always a direct customer-facing sales role, they often contribute to
customer satisfaction by ensuring accurate and timely processing of requests,
resolving issues, and providing necessary information
- Expecting CSS to act with a customer centric approach.
SKILLS
- Languages : Speaking & Writing
English : MUST BE GOOD
Other:
Customer-oriented thinking and acting
- Sense of initiative and responsibility
- Positive approach toward learning and growing..
- To be able to work with set objectives
- Logical thinking
- Passionate
- Persistent
- Assertive Role & responsibilities
