Actimize Production Support

2 days ago

Hyderabad, Telangana, India Matrix Global Full time

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.

Key Responsibilities

 Application Support

  • Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
  • Monitor system health, jobs, and alerts; resolve performance and application errors.
  • Coordinate with vendors for patches, hotfixes, deployments, and escalations.

 Infrastructure & IT Operations

  • Manage Windows/Linux servers, including patching, upgrades, and hardening.
  • Support deployments, environment refreshes, and troubleshooting with IT teams.
  • Ensure availability of compute, storage, and network resources.

 Security & Compliance

  • Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
  • Manage password rotation and enforce security controls.
  • Ensure compliance with internal audit and external regulatory standards.

 Database & Data Support

  • Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
  • Troubleshoot ETL/data load issues and support reconciliation across systems.

 Vendor & Integration Management

  • Work with Actimize and third-party vendors on deployments and issue resolution.
  • Troubleshoot integration and data feed problems across platforms.

 Monitoring & Incident Management

  • Proactively monitor logs, jobs, and system alerts.
  • Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.

 Governance & Reporting

  • Maintain detailed runbooks and a centralized knowledge base.
  • Generate regular SLA, performance, and incident reports.
  • Participate in CAB/change management processes.

Qualifications

  • 5+ years of experience in application support, preferably in AML or financial services.
  • Hands-on experience with Actimize SAM, CDD, ActOne modules.
  • Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
  • Familiarity with InfoSec practices and compliance frameworks.
  • Excellent troubleshooting, documentation, and communication skills.
Requirements
None

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