Customer Relations Manager

6 days ago

Mumbai, Maharashtra, India Hubtown Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

  • Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
  • Managing Customer Lifecycle from sale to possession of the customer's property.
  • Enhance Customer Experience.
  • Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
  • Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
  • Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
  • Follow-up on submittals.
  • Collections/ Payment Follow Ups with Customer.
  • Drive post-sales activity.
  • Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
  • Address and manage escalated customer queries.

Key Performance Indicators

  • Monitor and maximise customer lifetime value strategies.
  • Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
  • To contribute to the overall standardisation of data, formats and MIS.
  • To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

  • Education: Graduate/ Post Graduate/ MBA.
  • Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in ERP/SAP systems.

Preferred Skills

  • Experience in real estate industry.
  • Knowledge of customer relationship management.

  • Public Relations Executive/ Manager

    2 weeks ago

    Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role OverviewAs a PR Executive / Manager, you will be the bridge between clients and the media. You'll be responsible for crafting and executing communication strategies, managing media relationships, and ensuring consistent brand messaging across all platforms.Key ResponsibilitiesDevelop and execute strategic PR plans for multiple clients across lifestyle,...

  • Public Relations Account Manager

    1 week ago

    Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 80,000 - ₹ 1,50,000 per year

    Role OverviewAs a PR Manager, you will be the bridge between clients and the media. You'll be responsible for crafting and executing communication strategies, managing media relationships, and ensuring consistent brand messaging across all platforms.Key ResponsibilitiesDevelop and execute strategic PR plans for multiple clients across lifestyle, fashion,...

  • Public Relations Executive

    1 hour ago

    Mumbai, Maharashtra, India Bloomingdale Public Relations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About us:Bloomingdale Public Relations isn't just another PR agency, we are strategic storytellers dedicated to transforming narratives into impactful conversations. Bloomingdale PR is a results-driven, full-service communications consultancy headquartered in Mumbai, with a growing presence across India, Southeast Asia, and the GCC. Over the years, we have...

  • Public Relation Executive

    4 days ago

    Mumbai, Maharashtra, India Bloomingdale Public Relations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About us:Bloomingdale Public Relations isn't just another PR agency, we are strategic storytellers dedicated to transforming narratives into impactful conversations. Bloomingdale PR is a results-driven, full-service communications consultancy headquartered in Mumbai, with a growing presence across India, Southeast Asia, and the GCC. Over the years, we have...

  • Senior Customer Relations Manager

    4 days ago

    Mumbai, Maharashtra, India UK Realty Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSince its inception in 2010, UK Realty has made significant strides in the real estate sector of Mumbai. With a track record of delivering 606 units and another 1276 in the pipeline, we have earned the trust of over 880 satisfied customers. UK Realty emphasizes community growth, innovation, and empathy, aligning our actions with the...

  • Customer Relations Coordinator

    1 hour ago

    Mumbai, Maharashtra, India Vimontera Consultancy LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Customer Relations Coordinator is a key role responsible for ensuring exceptional customer experiences across all festivals within the Group's portfolio. Acting as the primary point of contact for customer inquiries and escalations, you will collaborate with internal teams to address customer needs, resolve issues, and implement strategies that enhance...

  • Customer Relations Coordinator

    4 days ago

    Mumbai, Maharashtra, India WeAssemble Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Customer Relations Coordinator is a key role responsible for ensuring exceptional customer experiences across all festivals within the Group's portfolio. Acting as the primary point of contact for customer inquiries and escalations, you will collaborate with internal teams to address customer needs, resolve issues, and implement strategies that enhance...

  • Customer Relations Manager

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra Hubtown Limited Full time

    Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.About the RoleManage and analyse customer interactions and data throughout the customer lifecycle, with the goal...

  • Freelance Graphic Designer

    6 days ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...

  • AM - Investor Relations and Strategic & Business Initiatives

    2 weeks ago

    Mumbai, Maharashtra, India TVS Infrastructure Investment Manager Private Limited (TVS IM) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role SummaryTo support all investor-facing communication, financial reporting and capital market activities while assisting in business growth and strategic opportunities. This role is ideal for someone who can work/ coordinate with multiple teams, prepare high-quality materials for external stakeholders and coordinate with multiple stakeholders.Key...