Senior Customer Relations Manager
2 days ago
Company Description
M1xchange is India's leading RBI-licensed Trade Receivables Discounting System (TReDS) platform, established in 2017, connecting corporates and MSMEs with banks and NBFCs. It serves as a secure digital marketplace for selling receivables, enabling efficient bill discounting. Through this platform, MSME suppliers can raise and validate invoices digitally, allowing financiers to bid and process payments within 24 hours. M1xchange empowers MSMEs by providing access to competitive financing without requiring collateral, contributing significantly to the growth of businesses in India.
Role Description
This is a full-time, on-site role for a Senior Customer Relations Manager located in Mumbai. The role involves managing and nurturing relationships with customers, ensuring exceptional service delivery, and addressing customer queries and grievances effectively. The Senior Customer Relations Manager will be responsible for enhancing customer satisfaction, facilitating smooth onboarding processes, collaborating with internal teams, and analyzing customer feedback to drive continuous improvement in services.
Qualifications
- Customer relationship management and client servicing experience
- Proficiency in problem-solving, conflict resolution, and customer service skills
- Strong communication, interpersonal, and negotiation skills
- Knowledge of financial products, especially trade finance, is preferred
- Ability to work collaboratively with cross-functional teams
- Analytical mindset and ability to derive insights from customer feedback
- Bachelor's degree in Business Administration, Finance, or a related field; MBA is a plus
- Prior experience in the financial services or banking industry is an advantage
-
Senior Manager
20 hours ago
Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDepartmentMarketing | Content MarketingJob posted onNov 19, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across...
-
Public Relations Executive/ Manager
3 days ago
Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole OverviewAs a PR Executive / Manager, you will be the bridge between clients and the media. You'll be responsible for crafting and executing communication strategies, managing media relationships, and ensuring consistent brand messaging across all platforms.Key ResponsibilitiesDevelop and execute strategic PR plans for multiple clients across lifestyle,...
-
Public Relations Executive
2 weeks ago
Mumbai, Maharashtra, India Bloomingdale Public Relations Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout us:Bloomingdale Public Relations isn't just another PR agency, we are strategic storytellers dedicated to transforming narratives into impactful conversations. Bloomingdale PR is a results-driven, full-service communications consultancy headquartered in Mumbai, with a growing presence across India, Southeast Asia, and the GCC. Over the years, we have...
-
Public Relations Executive – Styling
2 weeks ago
Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are seeking a creative and fashion-savvy PR Executive with a strong sense of style to enhance our brand's image through impactful public relations and styling initiatives. The ideal candidate will manage media relations, coordinate brand collaborations, and ensure our visual and communication strategy reflects the latest trends.Key...
-
Senior Public Relations Manager
2 weeks ago
Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 8,00,000 - ₹ 12,00,000 per yearTO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:We are seeking an experienced and strategic-minded individual to join our team as a Senior Public Relations Manager. This role is pivotal in shaping and executing our organization's public relations strategies to enhance brand reputation,...
-
Senior Public Relations Manager
2 weeks ago
Mumbai, Maharashtra, India Storytellers 101 Communications Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Senior Public Relations ManagerLocation: Bandra, Mumbai (Work from Office)Experience: 7–8+ yearsAbout the Role:We are looking for an experienced and dynamic Senior PR professional to join our team in Mumbai. The ideal candidate will have strong media relations, a deep understanding of the communications landscape, and the ability to manage...
-
Customer Relation Manager
2 weeks ago
Mumbai, Maharashtra, India Weblee Technologies Full time ₹ 1,10,500 - ₹ 2,40,000 per yearCompany Description Our expertise in designing custom WordPress and CMS websites take us into a league of extraordinary companies who push the boundaries to the limits through forward thinking web design solutions that definitely creates an impact for a business in a positive way. Blending technical prowess with creativity, Website Design Company India...
-
Customer Relation Management, Facility
6 days ago
Mumbai, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 18,00,000 per yearJob Description:Job Summary: We are seeking a highly motivated and experienced professional to oversee Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. This role is pivotal in ensuring high client satisfaction, seamless operation of facility services, and...
-
Customer Relations
4 days ago
Mumbai, Maharashtra, India S. Zaveri & Sons Full time ₹ 2,40,000 - ₹ 3,60,000 per yearCustomer Relations & Sales Growth ExecutiveS. Zaveri & Sons — Khar West,MumbaiFull-time | 10am–8pmWe are a 75-year-old jewellery brand looking for a smart, energetic candidate who loves talking to customers and driving sales. This is a high-growth, high-activity role with daily targets.ResponsibilitiesServe as the first point of contact for customers...
-
Customer Relations Coordinator
2 weeks ago
Mumbai, Maharashtra, India Vimontera Consultancy LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Customer Relations Coordinator is a key role responsible for ensuring exceptional customer experiences across all festivals within the Group's portfolio. Acting as the primary point of contact for customer inquiries and escalations, you will collaborate with internal teams to address customer needs, resolve issues, and implement strategies that enhance...