Discharge Nurse Manager

2 weeks ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Discharge Nurse Manager

Department: Nursing / Patient Services

Location: Sir H. N. Reliance Foundation Hospital, Girgaon, Mumbai

Qualification: B.Sc. Nursing (Mandatory)

Experience: Minimum 4 years in clinical nursing or hospital operations (preferably in discharge coordination or patient services)

Shift Timing: Rotational shifts between 7:00 AM 10:00 PM (including weekends on a roster basis)

About Sir H. N. Reliance Foundation Hospital:

Sir H. N. Reliance Foundation Hospital is a 345+ bedded hospital, one of Mumbais leading multi-specialty quaternary care hospitals located in Charni Road, South Mumbai.

  • Renowned for patient-centric care, advanced infrastructure, and compassionate service
  • NABH-accredited with globally benchmarked clinical protocols and technology
  • Committed to clinical excellence, seamless care delivery, and dignified patient experiences

Role Overview:

The Discharge Nurse Manager plays a vital role in coordinating and managing the complete discharge process from the point of provisional discharge until the patient physically exits the hospital. This role requires a smart, proactive professional with strong communication skills, clinical awareness, and the ability to manage multiple stakeholders efficiently to ensure a smooth and timely discharge experience for every patient.

Key Responsibilities:

1. Discharge Process Coordination:

  • Take ownership once the discharge is marked as provisional
  • Liaise with treating consultants and residents for timely preparation of discharge summaries
  • Review and validate all discharge documentation for accuracy and completeness

2. Patient & Family Education:

  • Clearly explain all post-discharge instructions including:
  • Medications
  • Dietary guidance
  • Activity restrictions and wound care
  • Follow-up appointments and red flags
  • Use clinical awareness to answer patient/family queries and escalate where deeper medical input is required

3. Interdepartmental & Stakeholder Communication:

  • Collaborate with:
  • Billing & Finance for final bill settlement
  • TPA/Insurance Desk for documentation, approvals, or delays
  • Pharmacy, Dietary, Transport, Housekeeping, etc. to ensure discharge readiness
  • Ensure all non-clinical patient concerns (laundry, food, personal items, room queries) are resolved before exit

4. Discharge Experience Oversight:

  • Be the single point of contact for patients and families during discharge
  • Identify and address bottlenecks to ensure smooth discharge experience
  • Maintain real-time escalation logs and process feedback

Candidate Requirements:

  • B.Sc. Nursing with valid nursing council registration
  • Minimum 4 years of clinical or hospital operations experience
  • Strong verbal and written communication skills in English, Hindi, and preferably Gujarati and Marathi
  • Confident, smart, and proactive in stakeholder management (Doctors, Billing, TPA, Admin, etc.)
  • Good understanding of basic clinical practices to assist with patient education and discharge clarity
  • Compassionate and professional attitude in patient-facing situations

Language Requirement:

  • We are looking to hire a minimum of 6 nurses who are fluent in Gujarati, in order to support and communicate effectively with our large Gujarati-speaking patient population.

What We Offer:

  • The opportunity to be part of one of Indias most respected and modern healthcare institutions
  • A supportive, learning-focused, and high-performance work culture
  • Exposure to complex hospital operations and end-to-end patient experience management

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