It Support Analyst 2

3 days ago

Pune, Maharashtra, India Pattern Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

IT Support Technician II Pattern is a fast-growing eCommerce data and growth company headquartered in the Utah Silicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. Were seeking a skilled and proactive IT Support Technician II to join our Pune, India office. If you're passionate about technology, excel in fast-paced environments, and enjoy creative problem solving, you will find your place at Pattern

Responsibilities:

Provide Tier II technical support by responding to help desk requests via tickets, email, and phone, ensuring timely resolution of escalated issues.

Troubleshoot and resolve complex hardware, software, and network issues, providing guidance to L1 support team members as needed.

Diagnose and troubleshoot basic networking issues, including IP addressing, DNS, DHCP, VPN, and Wi-Fi connectivity.

Manage remote desktop support through tools like TeamViewer and Remote Desktop Protocol (RDP).

Onboard and offboard employees, ensuring systems access is configured properly and security policies are followed.

Ensure endpoint security through access controls, monitoring, and remediation tools.

Maintain detailed IT documentation, adhering to SLA policies for ticket resolution and quality assurance.

Collaborate with IT team members to continually improve support processes and enhance user experience.

Assist in managing IT asset inventory, including procurement, deployment, and lifecycle management.

Support video conferencing equipment and office technology (meeting rooms, printers, digital signage).

Qualifications:

3-5 years of help desk or IT support experience, preferably in a fast-paced or enterprise environment.

Proficiency with Windows and MacOS systems, including troubleshooting, software installations, and updates.

Familiarity with Google Workspace administration (Gmail, Drive, Meet, etc.) and troubleshooting.

Basic networking skills, including knowledge of IP addressing, DNS, DHCP, VPNs, firewalls, and Wi-Fi troubleshooting.

Experience with identity providers like Okta (user provisioning, authentication, MFA) is preferred.

Strong troubleshooting and diagnostic skills with a methodical approach to resolving issues.

Experience with remote desktop tools such as RDP, TeamViewer, or similar solutions.

Ability to prioritize and manage multiple tasks in a dynamic environment.

Strong communication skills in both Mandarin and English (written and verbal)

IT certifications (A+, Net+, Sec+) are a plus but not required.

Strong customer service skills having empathy and patience with dealing with customer issues.

Perks of Working at Pattern:

Data-Obsessed: We thrive on insights and innovation to drive results.

Game Changers: Creative problem-solving is encouraged and rewarded.

Career Growth: Ample opportunities for learning, advancement, and professional development. Global Presence: Join a dynamic team with a worldwide reach.

  • QA Tester

    4 days ago

    Pune, Maharashtra, India IT Works Infotech Full time ₹ 18,00,000 - ₹ 42,00,000 per year

    QA Tester / L1 Support AnalystLocation: Balewadi-Baner Road, Pune / Remote /HybridExperience: 0 - 2 yearsNotice Period: Immediate joiners preferredJob description:Company OverviewInfotech.Works is a fast-growing global technology services company supporting customers across Australia, Singapore, the Middle East, and other regions. We provide...

  • Applications Support Analyst 2

    4 days ago

    Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Applications Support Analyst 2

    1 week ago

    Pune, Maharashtra, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • EE-Applications Support Analyst 2

    7 days ago

    Pune, Maharashtra, India Citi Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • EE-Applications Support Analyst 2

    7 days ago

    Pune, Maharashtra, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Applications Support Analyst 2 is a developing professional...

  • Support Analyst

    2 days ago

    Pune, Maharashtra, India OnIT Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Support AnalystOnit – Pune, Maharashtra, India – Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and...

  • Financial Analyst 2

    4 days ago

    Pune, Maharashtra, India eClerx Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Virtual Interview [ All Rounds Will Be Conducted Virtually ]Opportunity for Financial Analyst (Graduates Freshers)Shift Timings - Fixed EMEA & Night Shift | Management Level: Analyst | Location:Pune [Hinjwadi phase 2}/ Exp: 0-2 yrs / Immediate Joiners/ Comfortable with KYC and Non KYC processAll graduates and post-graduates needs to have all Sem Hardcopy...

  • Ops Sup Analyst 2

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Engineering Analyst 2

    4 days ago

    Pune, Maharashtra, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned...

  • L1 Support Analyst – 24/7 Rotational Shifts

    4 days ago

    Pune, Maharashtra, India IT Works Infotech Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Company OverviewInfotech.Works is a fast-growing global technology services company supporting customers across Australia, Singapore, the Middle East, and other regions. We provide round-the-clock application and platform support, ensuring seamless operations for mission-critical systems.Role OverviewWe are looking for enthusiastic L1 Support Analysts to...