Client Implementation Analyst
4 days ago
The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).
Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.
Your key responsibilities
- Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
- Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
- Ensure timely and efficient delivery of required document package to onshore requestor with quality
- Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
- Coordinate with internal parties to ensure all related setups are in place.
- Distribute documents to other DB branches/department if needed
- Escalate issues with respective L2 support teams
- Be able to provide Bank letters based on template and procedure defined
- Tasks being performed by the team to be documented and up-to-dated using Adonis
- Manage each cases using internal case management tool
Your skills and experience
The person required for the above position should have the following profile:
- Proficiency in German speaking B2, C1 and C2 and writing; able to communicate in German with clients. Language skills: fluency in German (1-3 years of experience)
- 1-3 years of handling client facing role.
- 1 year of experience in handling Cash Management products is preferred.
- Experience in IT systems administration/Networking will be an advantage
- Strong communication and inter-personal skills in German.
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