Client Implementation Analyst

4 days ago

Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).

Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.

Your key responsibilities

  • Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
  • Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
  • Ensure timely and efficient delivery of required document package to onshore requestor with quality
  • Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
  • Coordinate with internal parties to ensure all related setups are in place.
  • Distribute documents to other DB branches/department if needed
  • Escalate issues with respective L2 support teams
  • Be able to provide Bank letters based on template and procedure defined
  • Tasks being performed by the team to be documented and up-to-dated using Adonis
  • Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

  • Proficiency in German speaking B2, C1 and C2 and writing; able to communicate in German with clients. Language skills: fluency in German (1-3 years of experience)
  • 1-3 years of handling client facing role.
  • 1 year of experience in handling Cash Management products is preferred.
  • Experience in IT systems administration/Networking will be an advantage
  • Strong communication and inter-personal skills in German.

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