Trainee Technical Support Executive

3 days ago

Bengaluru South Karnataka, India izmo ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Description
Job Title:
Trainee Technical Support Executive (CRM)

Location:
Bangalore (Work from Office)

Department:
Delivery & Support

Experience:
Fresher (0 -2 yr)

Education:
Any Graduate (BCA, B.Sc. Computer Science or equivalent)

About The Company
izmo Ltd
is a leading software product development company headquartered in Bangalore, specialising in innovative technology solutions for the automotive industry across global markets. With a strong focus on quality, creativity, and customer success, izmo offers a dynamic workplace that encourages learning, growth, and collaboration.

About The Role
izmo Ltd is looking for a
fresh graduate
who will be trained to handle
internal CRM tickets
raised by various departments. The selected candidate will learn to understand internal workflows, troubleshoot CRM-related issues, and ensure the timely resolution of support requests while maintaining high levels of service quality.

Key Responsibilities

  • Strong troubleshooting skills
  • Fluent verbal and written communication in the English language
  • Learn and manage the internal CRM system.
  • Enjoys and excels at problem-solving and strong analytical thinking.
  • Log, track, and resolve requirements within defined timelines.
  • Ability to make sound decisions based on customer needs and product knowledge
  • Escalate complex issues to the respective technical team when required.
  • Ensuring client complaints are dealt with professionally and logged in line with the proper channels
  • Customer-centric attitude

Mandatory / Primary Skills

  • Eagerness to learn CRM tools and internal processes.
  • Attention to detail, organised, and proactive approach to tasks.
  • Provides answers to clients by identifying problems and guiding clients through corrective steps.
  • Must be effective and efficient working in a team environment
  • Good analytical and problem-solving ability.
  • Able to work in a fast-paced environment
  • Participates in the development of client training programs by identifying issues.
  • Improves product by recommending changes to enhance end-user experience

Benefits

  • Comprehensive on-the-job training on CRM systems.
  • Opportunity for career growth within CRM functions.
  • Insurance coverage for self and dependents.
  • Free food is provided at the office.
  • Open Door work culture with a focus on learning and collaboration.

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