Tripfactory - Microsoft Dynamics Business Central Support Engineer
2 days ago
Experienced Microsoft Dynamics Business Central Support with a minimum of 6 years of experience in the MS Dynamics environment.
The candidate will be responsible for providing Level 1 support, managing system administration, troubleshooting system issues, and coordinating with users and support providers to resolve technical problems.
This role requires a deep understanding of Finance and Accounting functions within Dynamics systems.
Key Responsibilities :
Level 1 Support & User Assistance :
- Provide first-level support to Dynamics users, addressing queries and issues promptly.- Assist users in understanding and using Dynamics functionalities effectively.
Systems Administration & User Management :
- Manage user accounts, access rights, and permissions.- Ensure proper configuration and maintenance of system settings.
Troubleshooting & Issue Resolution :
- Diagnose and resolve system-related issues, including failed transactions and interface failures.- Collaborate with external support providers and Microsoft to resolve complex issues.
- Ensure Dynamics systems and interfaces are functioning properly at all times.
Query & Report Management :
- Modify or create queries, reports, dashboards, and workflows as required.- Prepare change control documents for system modifications and enhancements.
- Implement approved changes after User Acceptance Testing (UAT) on the test platform.
Documentation & Record Keeping :
- Maintain detailed logs of system errors and their resolutions.- Maintain a full change history and relevant documentation for all system modifications.
User Training & Support:
- Provide training to users where necessary to enhance their efficiency and understanding of the system.Qualifications & Skills :
- Minimum of 6 years of experience in the MS Dynamics environment, particularly Dynamics Business Central.- In-depth knowledge of Finance and Accounting functions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with users and external support providers.
- High attention to detail and strong organizational skills.
- Proficiency in creating and modifying queries, reports, dashboards, and workflows.
Preferred Qualifications :
- Certification in Microsoft Dynamics (if applicable).- Experience in implementing system modifications and enhancements
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