Tripfactory - Microsoft Dynamics Business Central Support Engineer

2 days ago

Bengaluru, Karnataka, India TripFactory Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Experienced Microsoft Dynamics Business Central Support with a minimum of 6 years of experience in the MS Dynamics environment.

The candidate will be responsible for providing Level 1 support, managing system administration, troubleshooting system issues, and coordinating with users and support providers to resolve technical problems.

This role requires a deep understanding of Finance and Accounting functions within Dynamics systems.

Key Responsibilities :


Level 1 Support & User Assistance :

- Provide first-level support to Dynamics users, addressing queries and issues promptly.

- Assist users in understanding and using Dynamics functionalities effectively.


Systems Administration & User Management :

- Manage user accounts, access rights, and permissions.

- Ensure proper configuration and maintenance of system settings.


Troubleshooting & Issue Resolution :

- Diagnose and resolve system-related issues, including failed transactions and interface failures.

- Collaborate with external support providers and Microsoft to resolve complex issues.

- Ensure Dynamics systems and interfaces are functioning properly at all times.


Query & Report Management :

- Modify or create queries, reports, dashboards, and workflows as required.

- Prepare change control documents for system modifications and enhancements.

- Implement approved changes after User Acceptance Testing (UAT) on the test platform.


Documentation & Record Keeping :

- Maintain detailed logs of system errors and their resolutions.

- Maintain a full change history and relevant documentation for all system modifications.


User Training & Support:

- Provide training to users where necessary to enhance their efficiency and understanding of the system.


Qualifications & Skills :

- Minimum of 6 years of experience in the MS Dynamics environment, particularly Dynamics Business Central.

- In-depth knowledge of Finance and Accounting functions.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively with users and external support providers.

- High attention to detail and strong organizational skills.

- Proficiency in creating and modifying queries, reports, dashboards, and workflows.


Preferred Qualifications :

- Certification in Microsoft Dynamics (if applicable).

- Experience in implementing system modifications and enhancements

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