Telemarketer - Female

2 weeks ago

Thrikkakara Kochi Kerala, India Mint edutech Full time ₹ 12,000 - ₹ 1,44,000 per year

A Telecaller is responsible for handling outbound and inbound calls to generate sales, provide customer support, or promote products and services. The role requires excellent communication skills, persuasive ability, and a customer-oriented approach. Telecallers act as a bridge between the company and potential or existing clients.

Key Duties & Responsibilities:

  • Outbound Calling:

Make calls to prospective customers to generate leads, promote products/services, or convert inquiries into sales.

  • Inbound Call Handling:

Answer customer queries, provide information about products/services, and resolve issues promptly.

  • Lead Generation & Conversion:

Identify potential customers, follow up on leads, and maintain a strong conversion ratio.

  • Database Management:

Maintain records of calls, customer interactions, feedback, and sales data in CRM or company databases.

  • Customer Relationship:

Build and maintain strong relationships with customers by offering solutions and ensuring satisfaction.

  • Target Achievement:

Work towards weekly/monthly sales or call targets set by the company.

  • Product Knowledge:

Stay updated with product features, offers, and company policies to answer customer queries accurately.

  • Communication:

Provide clear, professional, and polite communication to represent the company positively.

  • Problem Solving:

Handle customer objections effectively and provide alternative solutions when necessary.

  • Team Coordination:

Collaborate with the sales/marketing team to share feedback, strategies, and improvements.

Skills Required:

  • Strong verbal communication in local language, Hindi, and/or English.
  • Persuasive and confident speaking skills.
  • Basic computer and CRM knowledge.
  • Patience and customer service orientation.
  • Ability to work under pressure and meet targets.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

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