Telemarketer - Female
2 weeks ago
A Telecaller is responsible for handling outbound and inbound calls to generate sales, provide customer support, or promote products and services. The role requires excellent communication skills, persuasive ability, and a customer-oriented approach. Telecallers act as a bridge between the company and potential or existing clients.
Key Duties & Responsibilities:
- Outbound Calling:
Make calls to prospective customers to generate leads, promote products/services, or convert inquiries into sales.
- Inbound Call Handling:
Answer customer queries, provide information about products/services, and resolve issues promptly.
- Lead Generation & Conversion:
Identify potential customers, follow up on leads, and maintain a strong conversion ratio.
- Database Management:
Maintain records of calls, customer interactions, feedback, and sales data in CRM or company databases.
- Customer Relationship:
Build and maintain strong relationships with customers by offering solutions and ensuring satisfaction.
- Target Achievement:
Work towards weekly/monthly sales or call targets set by the company.
- Product Knowledge:
Stay updated with product features, offers, and company policies to answer customer queries accurately.
- Communication:
Provide clear, professional, and polite communication to represent the company positively.
- Problem Solving:
Handle customer objections effectively and provide alternative solutions when necessary.
- Team Coordination:
Collaborate with the sales/marketing team to share feedback, strategies, and improvements.
Skills Required:
- Strong verbal communication in local language, Hindi, and/or English.
- Persuasive and confident speaking skills.
- Basic computer and CRM knowledge.
- Patience and customer service orientation.
- Ability to work under pressure and meet targets.
Job Type: Full-time
Pay: ₹10, ₹12,000.00 per month
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