Senior Salesforce Development-Fusion Risk Management

6 days ago

Bengaluru Gurugram, India Bean Hr Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: Senior Salesforce Development- Fusion Risk Management

Location: Gurugram/Bengaluru

Experience: 8-11 Years

Key Responsibilities

  • The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,
  • Provide ongoing support for Corporate applications, including on-call, problem analysis, resolution and escalation.
  • Perform regular maintenance activities required to keep the applications working at expected levels.
  • Working with the Subject Matter Experts and Business Analysts to provide the quick fix/permanent solution for the production issues
  • Ability to provide solutions for system/batch support and/or improvements
  • Ability to follow and suggest delivery processes and KPIs for production support delivery quality
  • Follow the rotation plan for support
  • Knowledge Management strategy for developing a self-sufficient team
  • Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment
  • Provide recovery and troubleshooting support during incident, problems and triage calls.
  • Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment.
  • Reviews and analyzes issues independently and document business issues and the solutions provided.
  • Defines and ensures requirements for transition to support: data, workflow, logical processes, interface design, internal and external checks, controls, inputs, and outputs.
  • Contribute to continuous improvement of current processes

Key Experience:

  • 8-10 years of progressive Salesforce technology experience with full application development life cycle and systems integration experience
  • Understanding of Salesforce data models such as Sales Cloud, Financial Services Cloud and Experience Cloud
  • Hands-on experience with Salesforce data imports and exports using Data Loader
  • Hands-on experience with ETL tools like Informatica IDMC-Nice to have
  • Preferred skill set: Hands-on experience with Fusion Risk Management
  • Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management.
  • Fusion Risk Management System with profiles, permission sets/groups and so on
  • Fusion Risk Management experience with custom objects, fields, flows, communities, ServiceNow Connector and so on
  • Experience with Operational Resilience capability in Fusion
  • General API knowledge
  • High quality Technical and End User document creation and maintenance skills
  • Experience in Business Continuity, Crisis Management and/or Technology Recovery. Professional designation such as MBCI, ABCP, CFCP, CBCP desired.
  • Salesforce Developer and/or Admin Certification is preferred.

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