Telecalling Executive

3 days ago

Kolkata, West Bengal, India Auroedge Private Limited Full time ₹ 12,000 - ₹ 15,000 per year

Job Title: Telecalling Executive

Location: North Dum Dum, Kolkata

Salary: 15-18k

Objective of the Role:

The Telecalling Executive will be responsible for reaching out to potential customers over the phone to generate qualified leads and create interest in the company's products or services. This is a
non-sales, lead-generation-focused role
, where the executive's primary goal is to engage with prospects, share information, and collect accurate contact and interest details for further follow-up by the sales team.

Key Responsibilities:

Lead Generation & Customer Interaction

  • Make outbound calls to potential customers from provided databases or leads.
  • Introduce the company's offerings clearly and confidently to individuals (students, parents, professionals, etc.).
  • Generate interest and collect essential details (Name, Contact Number, Location, Product Interest).
  • Handle inbound inquiries and convert them into potential leads where applicable.

Lead Data Collection & Reporting

  • Ensure that all leads collected are genuine, complete, and accurate.
  • Maintain proper documentation of every call and update lead details in the system or tracker.
  • Submit daily and weekly reports on lead generation and call outcomes to the reporting manager.

Communication & Brand Representation

  • Represent the company professionally and maintain a courteous tone during all customer interactions.
  • Provide accurate information and address basic queries regarding the company's products or services.
  • Follow the communication script and guidelines provided to ensure consistency and brand alignment.

Target Achievement

  • Meet daily and weekly lead generation targets as assigned.
  • Ensure that the leads generated are of high quality and suitable for follow-up by the sales or counseling team.

Other Requirements:

  • Good communication and interpersonal skills (in local language, English, or Hindi as applicable).
  • Comfortable making a high volume of outbound calls daily.
  • Basic understanding of lead tracking and reporting tools (Excel or CRM preferred).
  • Self-motivated and target-driven approach.
  • Prior telecalling or customer service experience preferred but not mandatory.

Performance Target:

  • Per Day Target:
    20–25 qualified leads or bookings.

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