Senior Accessibility Specialist

JOB DESCRIPTION

We offer a rewarding opportunity to advance your career in digital accessibility testing.

As a Senior Accessibility Specialist in the Digital Accessibility team, you will evaluate digital products to ensure they meet accessibility standards such as WCAG 2.1 and WCAG 2.2. You will collaborate with developers and designers to provide actionable feedback and help create a more inclusive experience for all users.

Job Responsibilities:

• Conduct comprehensive accessibility testing on digital products using assistive technologies and tools.
• Identify accessibility barriers and provide recommendations for remediation.
• Create and maintain test scripts for accessibility testing.
• Perform manual and automated accessibility testing using various tools.
• Document accessibility issues and findings using JIRA with clear recommendations.
• Participate in planning and stand-up meetings.
• Identify opportunities to improve accessibility testing processes.
• Collaborate with cross-functional teams to address accessibility concerns.

Required Qualifications, Capabilities, and Skills:

• 5+ years of relevant accessibility testing knowledge in digital programs.
• Bachelor's degree in a related field.
• Expert knowledge of accessibility standards including WCAG 2.1 & WCAG 2.2.
• Ability to discern accessibility issues from wireframes and code.
• Detailed accessibility knowledge in technologies like Windows, macOS, Android, and iOS.
• Hands-on knowledge of assistive technology (e.g., screen readers, magnifiers).
• Experience in JIRA tickets, qTest, Zephyr, or other testing applications.
• Technical knowledge including WAI-ARIA, HTML5, CSS, JavaScript.
• Excellent communication, critical thinking, and problem-solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Certification in accessibility (e.g., DHS Section 508 Trusted Tester) is a plus.
• Basic knowledge of VPAT / ACR documents.
• Experience with usability and accessibility research.
• Mobile accessibility on Android and iOS.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.