Product Expert

1 week ago


Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and responsibilities

  • Troubleshoot and replicate issues related to the product and resolve them.
  • Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
  • Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
  • Have thorough knowledge of the product while continuously working towards the products improvement.
  • Achieve the KPIS and objectives in the cadence set by the team.
  • Learn and develop problem solving skill sets for product improvement.
  • Flexible and receptive to change for continuous product transformation.

Skills & Experience

  • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.
  • Technical aptitude to troubleshoot application issues.
  • Passion towards amazing customer experience.
  • Good interpersonal skills.
  • Flexible to work 24/7.
  • Good documentation skills to keep track of issues and tickets.
  • Good knowledge on common apps and technologies in a professional environment.
  • Should be willing to work from office once a week.

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