Product Expert

4 days ago

Chennai, Tamil Nadu, India Full Creative Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and responsibilities

  • Troubleshoot and replicate issues related to the product and resolve them.
  • Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
  • Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
  • Have thorough knowledge of the product while continuously working towards the product's improvement.
  • Achieve the KPI'S and objectives in the cadence set by the team.
  • Learn and develop problem solving skill sets for product improvement.
  • Flexible and receptive to change for continuous product transformation.

Must have

  • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
  • Technical aptitude to troubleshoot application issues.
  • Passion towards amazing customer experience.
  • Good interpersonal skills.
  • Flexible to work 24/7.
  • Good documentation skills to keep track of issues and tickets.
  • Good knowledge on common apps and technologies in a professional environment.
  • Should be willing to work from office once a week.

Workspace requirements

  • Private workroom with the ambience to handle calls.
  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
  • Power backup (if you have frequent power cut isses).
About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

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