Product Expert

6 days ago

Chennai, Tamil Nadu, India Full Creative Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and responsibilities

  • Troubleshoot and replicate issues related to the product and resolve them.
  • Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
  • Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
  • Have thorough knowledge of the product while continuously working towards the product's improvement.
  • Achieve the KPI'S and objectives in the cadence set by the team.
  • Learn and develop problem solving skill sets for product improvement.
  • Flexible and receptive to change for continuous product transformation.

Must have

  • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
  • Technical aptitude to troubleshoot application issues.
  • Passion towards amazing customer experience.
  • Good interpersonal skills.
  • Flexible to work 24/7.
  • Good documentation skills to keep track of issues and tickets.
  • Good knowledge on common apps and technologies in a professional environment.
  • Should be willing to work from office once a week.

Workspace requirements

  • Private workroom with the ambience to handle calls.
  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
  • Power backup (if you have frequent power cut isses).
About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

  • SAP ERP Expert – Production

    1 week ago

    Chennai, Tamil Nadu, India Feather Thread Corporation LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Postition: SAP ERP Expert – ProductionExperience Required: 6-15 yearsJob Type: Full TimeRoles and Responsibilities:Implement & manage SAP PP in a power plant environmentStreamline production scheduling, BOM, routing & manufacturing integrationDrive efficiency, reduce downtime & improve workflowsTrain and support staff on SAP PP best practicesLead...

  • Product Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and responsibilitiesTroubleshoot and replicate issues related to the product and resolve them.Comprehend creative solutions to handle queries from customers and give them an excellent level of service.Attention to detail while trying to figure out the issues and while collaborating with the internal teams.Have thorough knowledge of the product while...

  • Product Expert

    2 weeks ago

    Chennai, Tamil Nadu, India KDK Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Pre- Sales- To deliver Product Demonstration to the client with the aim of fulfilling their requirement and understanding of the ProductApply Now: Experience: 3-10 Years (Including CA Articleship)Education Requirement:Qualification- CA Final Drop Out (Not appeared in Last 3 Attempts)Experience Required:Must HaveSufficient Experience of...

  • Zonal Expert Sales Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Unilever Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Description:Job Title: Zonal Expert Sales ManagerWork Location: BangaloreBU: Unilever Health ScienceJob PurposeHealth care professionals (Doctors)/Hospitals are the first point of care for patients in top-tier markets because of the need for quality healthcare and assured health services. To harness the opportunity that lies within hospitals, a dedicated...

  • Subject Matter Expert

    6 days ago

    Chennai, Tamil Nadu, India Busy Infotech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are hiring a Subject Matter Expert (SME) Accounting & Financial Software (Chennai).The SME will support our Inside Sales team with product demonstrations, customer query resolution, and expertise on BUSY Accounting Software.Key Responsibilities:Conduct product demonstrations for prospective customers, showcasing key features and benefits of BUSY...

  • Subject Matter Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Flex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To support our extraordinary teams who build great products and contribute to our growth, were looking to add a Subject Matter Expert - Learning & Development based in chennai locationWhat A Typical Day Looks Like:Facilitate 4 hours of training daily on leadership, soft/ Behavioral skills.Design and develop or enhance existing training content for Individual...

  • Subject Matter Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Flex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To support our extraordinary teams who build great products and contribute to our growth, were looking to add aSubject Matter Expert - Learning & Developmentbased inchennailocationWhat A Typical Day Looks Like:Facilitate 4 hours of training daily on leadership, soft/ Behavioral skills.Design and develop or enhance existing training content for Individual...

  • Product Manager

    1 day ago

    Chennai, Tamil Nadu, India Transcend Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Overview : You will own the vision and execution of our AI/LLM initiatives. This role bridges engineering, data, and business teams to define product requirements, prioritize roadmaps, and ensure our custom LLMs solve real customer problems.Responsibilities : - Define product roadmap and success metrics for AI/LLM projects. - Translate...

  • Associate Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Kone Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a modern CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.Technical Expert – Content Solutions blends hands-on technical execution with architectural...

  • Area Expert Business Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Zydus Wellness Full time ₹ 10,000 - ₹ 25,000 per year

    Position: - Area Expert Business ManagerFunctional Reporting: Zonal Expert Business ManagerAdministrative Reporting: NALocation: Respective HQRole Purpose:This role will act as the driving force for implementing the Expert Sales & Demand Generation Strategy across the assigned area. The AEBM will lead and manage a team of EDEs to deliver business results in...