E-Commerce & customer support executive

We're seeking an experienced and talented e-commerce executive to join our dynamic team at Label Ishnya

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you'll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

Objectives of this role

• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
• Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

Your tasks

• Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
• Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
• Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
• Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Attend conferences, events, and trade shows to showcase our product and the retail sales team.

Required skills and qualifications

• 1+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
• Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
• Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
• Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
• Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
• Experience managing e-commerce platforms such as Shopify, Magento, and/or WooCommerce.

Preferred skills and qualifications

• A bachelor's degree in e-commerce, digital marketing, business administration, or a related field.
• Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalised marketing campaigns.
• Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
• Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.
• Ability to work collaboratively and take charge as a leader when required.

Job Type: Full-time

Pay: ₹20, ₹23,000.00 per month

Benefits:

• Commuter assistance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• e commerece : 1 year (Required)