Associate Donor Relations(NGO BACKGROUND ONLY)
3 days ago
Role Overview:
Seeking a detail-oriented and empathetic professional (NGO BACKGROUND ONLY)to manage donor communication, handle escalations, and support end-to-end donation reconciliation and reporting.
Key Responsibilities:
- Manage donor queries via email, toll-free, and WhatsApp
- Handle escalations and ensure timely closure
- Validate and reconcile donations across channels
- Maintain donor trackers and prepare monthly dashboards
- Coordinate for receipts, confirmations, refunds, and compliance
- Support audits and ensure data accuracy
- Execute WhatsApp and bulk email campaigns
Required Skills:
- Strong communication skills
- Advanced Excel (VLOOKUP, Pivot, IF, Data Validation, etc.)
- Proficiency in Google Sheets & Workspace
- Experience in donor/customer support or reconciliation
- CRM/financial ops exposure is a plus
- 2-4 years of experience in donor/customer support, finance operations, reconciliation, or similar roles is a must.
Education:
Bachelor's in Commerce, Business Admin, Finance, or related field.
Candidates with no NGO experience will not be considered.
Job Types: Full-time, Permanent
Pay: ₹650, ₹700,000.00 per year
Work Location: In person
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