Associate Donor Relations(NGO BACKGROUND ONLY)

3 days ago


Mumbai, Maharashtra, India d8ee768c-8ec5-45cb-971b-290316a39af1 Full time ₹ 84,000 - ₹ 78,00,000 per year

Role Overview:

Seeking a detail-oriented and empathetic professional (NGO BACKGROUND ONLY)to manage donor communication, handle escalations, and support end-to-end donation reconciliation and reporting.

Key Responsibilities:

  • Manage donor queries via email, toll-free, and WhatsApp
  • Handle escalations and ensure timely closure
  • Validate and reconcile donations across channels
  • Maintain donor trackers and prepare monthly dashboards
  • Coordinate for receipts, confirmations, refunds, and compliance
  • Support audits and ensure data accuracy
  • Execute WhatsApp and bulk email campaigns

Required Skills:

  • Strong communication skills
  • Advanced Excel (VLOOKUP, Pivot, IF, Data Validation, etc.)
  • Proficiency in Google Sheets & Workspace
  • Experience in donor/customer support or reconciliation
  • CRM/financial ops exposure is a plus
  • 2-4 years of experience in donor/customer support, finance operations, reconciliation, or similar roles is a must.

Education:

Bachelor's in Commerce, Business Admin, Finance, or related field.

Candidates with no NGO experience will not be considered.

Job Types: Full-time, Permanent

Pay: ₹650, ₹700,000.00 per year

Work Location: In person



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