Vendor Management Executive

23 hours ago


Mumbai, Maharashtra, India Teleperformace Thane Full time

Job Description: Vendor Management Executive – BPO

Location: Malad, Mumbai

CTC: Up to ₹4.5 LPA

Industry: BPO / BPM

Job Summary

We are looking for a Vendor Management Executive to manage and coordinate with external vendors and partners supporting BPO operations. The role involves vendor onboarding, performance monitoring, compliance management, and ensuring service quality, timelines, and cost efficiency.

Key Responsibilities

  • Manage end-to-end relationships with staffing, training, and operational vendors.
  • Coordinate with vendors for manpower fulfillment as per business requirements.
  • Monitor vendor performance against agreed SLAs, TATs, quality, and cost metrics.
  • Ensure timely onboarding, documentation, and compliance of vendor-sourced resources.
  • Resolve vendor-related operational issues and escalate when required.
  • Conduct regular vendor reviews and share performance MIS reports with management.
  • Negotiate commercials, manage invoices, and ensure timely payments as per contracts.
  • Maintain accurate vendor records, contracts, and compliance documentation.
  • Work closely with HR, Operations, Finance, and Compliance teams to meet business goals.
  • Support audits and ensure adherence to company policies and statutory norms.

Eligibility Criteria

  • Qualification: Graduate (any discipline)
  • Experience: 1+ years of experience in vendor management, preferably in BPO / Staffing / Recruitment
  • Skills Required:
  • Strong communication and negotiation skills
  • Knowledge of BPO operations and staffing lifecycle
  • Good MS Excel & MIS reporting skills
  • Ability to manage multiple vendors and deadlines
  • Problem-solving and stakeholder management skills

Job Type: Full-time

Pay: Up to ₹450,000.00 per year



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