Technical Consultant

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. 
 

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. 
 

What does Access offer you? 
 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. 
 

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you. 

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you: 

We are seeking a dynamic Technical Consultant to serve as the primary technical liaison between our organization and clients. This role combines deep technical expertise with exceptional customer service skills to deliver comprehensive solutions while building strong client relationships.

Day-to-day, you will: 

Technical Expertise

• Develop, optimize, and troubleshoot MSSQL queries for reporting, data analysis, and client deliverables
• Create custom reports and dashboards to meet specific client requirements
• Utilize webAPI technologies (preferably C#) to integrate systems and develop client-facing solutions
• Leverage available technologies to enhance client data visualization and reporting
• Stay current with emerging technologies and AI tools to continuously improve service delivery

Customer-Facing Responsibilities

• Serve as the primary technical point of contact for assigned client accounts
• Conduct client consultations to understand technical requirements and business objectives
• Present technical solutions and recommendations to both technical and non-technical stakeholders
• Provide training and support to clients on implemented solutions
• Manage client expectations and communicate project timelines effectively
• Respond promptly to client inquiries and technical support requests
• Build and maintain strong, long-term client relationships through exceptional service delivery

Problem-Solving & Innovation

• Apply critical thinking to analyze complex client challenges and develop innovative solutions
• Proactively identify opportunities to improve client processes and system efficiency
• Research and recommend new technologies and methodologies that benefit client outcomes
• Collaborate with internal teams to ensure seamless project delivery

Your skills and experiences might also include:  

Technical Skills

• Proficiency in MSSQL: Strong ability to read, write, and optimize complex SQL queries for reporting and analysis
• WebAPI Experience: Beginner to intermediate level experience with web APIs, preferably using C# and .NET framework
• Windows Service Development: Experience in building and maintaining Windows services, including both background services and worker services for automated processes

Technical Skills (Preferred)

• ClicData Proficiency: Experience with ClicData system is a plus
• React Development: Understanding of for building dynamic, responsive user interfaces and client-facing applications is a plus

Professional Skills

• Customer Communication: Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences
• Client Relationship Management: Proven ability to build rapport and maintain professional relationships with clients
• Learning Agility: Demonstrated willingness to learn and ability to quickly adapt to new technologies and changing requirements
• Critical Thinking: Strong analytical and problem-solving skills with attention to detail
• Proactive Mindset: Self-motivated with ability to anticipate client needs and take initiative
• AI Embrace: Enthusiasm for incorporating AI tools and technologies into all work processes and client solutions
• Innovation: Creative approach to problem-solving with ability to develop unique solutions

What are we all about? 
 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. 
 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. 

Love Work. Love Life. Be You.