Manager

AREAS OF RESPONSIBILITY

Participates
in the development of human resource strategies which are aligned with overall
objectives for the hotel

§  Assists with the development and implementation of human resource
strategies for the department

§  Monitors status regularly and adjusts strategies as appropriate

§  Assists with the development and implementation of training plans which
are aligned with the hotels strategies

Creates a
work environment aligned with Radisson's and the hotel brand's culture by
conducting management skills training on a regular basis

§  Conducts management skills training and follows-up with participants to
assess utilization of new skills

§  Maximizes personal and professional productivity

§  Ensures that employees attend all legally required training as
scheduled; maintains and reviews tracking system regularly

Fills
positions with qualified candidates on a timely basis

§  Builds and maintains relationships with potential labour sources

§  Works with managers to identify position requirements

§  Recruits candidates that demonstrate a good fit with the Radisson/hotel
brand culture

§  Encourages employees to explore new roles within the hotel through
personal/professional development

Supports the
administration of human resources and benefits issues and ensures adherence to
employment related laws

§  Keeps current on applicable human resources laws including
discrimination, health and safety, privacy, etc.

§  Maintains all employment records in accordance with the law

§  Provides Payroll and Benefits with required information for accurate and
timely processing of employee information

§  Work with the Director of Human Resources to coordinate the hotel's
response to legal claims regarding the employment relationships

Develops and
implements strategies and practices which support employee engagement

§  Coaches managers on effective ways to motivate employees and maximize
employee engagement

§  Counsels managers and employees on communicating and reinforcing
performance expectations and addressing and resolving employment related issues

§  Encourages recognition of employee' contribution by coordinating a
hotel-wide recognition programs

Creates 100%
guest satisfaction by providing the Yes I Can experience through performance
that demonstrates the standards of genuine hospitality and exceeding guest
expectations.  Provides employees with
the training and resources they need to maximize employee engagement and
deliver Yes I Can service and teamwork

§  Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through
when resolving guest problems

§  Provides Yes I Can genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and
uses their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction

§  Performs other duties required to provide the service brand behavior and
genuine hospitality

Adheres to
hotel policies and procedures

§  Keep General Manager promptly and fully informed of all problems or
unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient
manner in accordance with established company policies and procedures to
achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel
employees to foster and promote a co-operative and harmonious working
environment

§  At all times projects a favourable image of the Hotel to the public