L1 Support Technical lead

7 days ago

Bengaluru Chennai, India Movate Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Technically skilled in IIS, monitoring, and alerting tools Datadog ,
  • Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools
  • They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects
  • Analyzing incidents or services , updating resolution notes
  • Adaptability to learn new technologies like salesforce
  • Excellent communication skills- since they should directly interact with stakeholders
  • Experience in managing or handling managed service projectsRole & responsibilities

Preferred candidate profile

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