Senior Executive

3 days ago

Chennai, Tamil Nadu, India Synergy Maritime Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Roles & Responsibilities:

  • Handle inquiries regarding ticketing for travel, Visa, or transportation services.
  • Process ticket bookings and reservations accurately, ensuring correct details are entered into the system.
  • Coordinate with travel agents, event organizers, or other relevant bodies for ticket availability, pricing, and booking confirmations.
  • Provide customers with up-to-date information on ticket availability, cancellations, or changes in schedules.
  • Assist customers with ticket modifications and cancellations.
  • Maintain a high level of customer satisfaction by addressing any issues promptly and professionally.
  • Ensure all documentation and records are updated and maintained in a timely manner.
  • Work with internal team to handle any special requests or client-specific needs.

Additional Skills:

  • Diploma or equivalent; a degree in travel & tourism or related fields is a plus.
  • Proven experience as a ticketing executive, travel agent, or in a customer service role.
  • Familiarity with booking systems, travel management tools, and customer service software.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Knowledge of airline, train, bus, or event ticketing processes is highly preferred.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.

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