Manager

7 days ago

Lucknow, Uttar Pradesh, India Resustainability Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8 12 years of experience

Key Responsibilities

  • Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems.
  • Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability.
  • Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems.
  • Assist users with IT inquiries, requests, and problems.
  • Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements.
  • Prepare regular reports on IT performance, system health, service levels, and user support activities as required.
  • Coordinate service requests, track service level agreements (SLAs), and monitor vendor performance to ensure the timely resolution of IT issues and adherence to contractual obligations.

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