Manager
2 days ago
Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8 12 years of experience
Key Responsibilities
- Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems.
- Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability.
- Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems.
- Assist users with IT inquiries, requests, and problems.
- Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements.
- Prepare regular reports on IT performance, system health, service levels, and user support activities as required.
- Coordinate service requests, track service level agreements (SLAs), and monitor vendor performance to ensure the timely resolution of IT issues and adherence to contractual obligations.
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