Process Associate

5 hours ago

Hyderabad, Telangana, India 049f87bb-55c9-438b-9a40-f78db81df59c Full time ₹ 5,00,000 - ₹ 12,00,000 per year

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a
Process Associate / Risk Analyst
to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations/deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns.

Key Responsibilities:
Fraud & Risk Analysis

  • Perform continuous fraud analysis on customer account activity and online transactions
  • Identify suspicious patterns related to online fraud, payment abuse, and piracy
  • Raise tickets for fraud flags and auditing findings based on internal policies

Account Management

  • Review, activate, and reactivate genuine customer accounts after verification
  • Deactivate accounts involved in chargeback abuse, fraud, or policy violations
  • Handle account recovery processes for legitimate customers

Chargeback & Payment Auditing

  • Investigate chargebacks and payment disputes
  • Monitor, audit, and validate transactions to ensure compliance with company and payment gateway standards

DMCA & Online Piracy Handling

  • Handle DMCA takedown requests related to copyright violations and online piracy
  • Investigate reported cases of content misuse or illegal distribution

Customer Interaction

  • Communicate with customers via email, chat, or calls for:

  • Account verification and recovery

  • Fraud investigations
  • Chargeback resolution

  • DMCA-related escalations

  • Maintain professional and empathetic communication while handling sensitive cases

Required Qualifications:

  • Bachelor's degree in Business Administration, Finance, Commerce, Computer Science, or a related field
  • 3-5 years of experience in Fraud Operations, Risk Analysis, Trust & Safety, or Transaction Monitoring
  • Strong understanding of online fraud, online piracy, chargebacks, and payment auditing
  • Experience working with ticketing systems and case management tools
  • Excellent communication and problem-solving skills

Preferred Skills

  • Knowledge of payment gateways and fraud detection tools
  • Experience handling customer escalations
  • Familiarity with compliance frameworks and DMCA guidelines

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