Senior Manager,East Zone Operations

Date Opened

09/16/2025

Job Type

Full time

Industry

NGO/Social Services

Salary

7-11 LPA

City

Raipur

State/Province

Chhattisgarh

Country

India

Zip/Postal Code

492001

About Indus Action

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.

Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you'

Project Description

The program with the Department of Labour Welfare in Chhattisgarh has been ongoing since 2021, and entails work on policy and process redesigning, capacity building, grievance redressal, and registration drives on the ground, among other things. As the Senior Manager/Lead, you will be expected to lead operations from Indus Action for the department, which may include the following:

• Collaborate with other organisations in the Project Management Unit (PMU)
• Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc
• Create policy or scheme-related memos or briefs
• Design and implement initiatives to improve the implementation of schemes delivered by the department
• Actively scout for and onboard partners to support Indus Action's work
• Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved
• Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed.

Knowledge and Technical Skills

• Stakeholder Management
• Has led and managed a team of 3+ people through a project for 1+ year
• Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 2+ years
• Project Management
• Has managed and delivered projects end-to-end for at least 3+ years
• Is well-versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation
• Data & Technology
• Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother
• Has strong analytical skills to create strategies and analyse data
• Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications.
• Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones.
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives.
• Research and Analysis
• Has worked on at least 1 project involving fieldwork/primary research (preferred)
• Has experience with secondary research and data analysis
• Has strong report-writing skills

Core Competencies

• Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action.
• Entrepreneurial Energy: Take ownership of time and resources to deliver solutions.
• Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration.
• Growth Mindset: View every experience as an opportunity for growth.
• Collaboration: Build productive partnerships with both internal and external stakeholders

Education and Experience

• The applicant must be a Masters Degree Holder with at least 4-5 years of work experience, preferably in the social sector.
• A strong local understanding of language (Hindi), culture, and terrain is preferred.

Compensation

The Sr. Manager will be compensated between 7-11LPA based on educational qualifications and past experiences. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn't provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.