Senior Operations Manager

4 days ago

Raipur, Chhattisgarh, India AV Groups Full time ₹ 6,00,000 - ₹ 9,60,000 per year

Job Title: Senior Operations Manager –

(Inbound non voice chat) Call Centre/ BPOOperations

Experience: 3+ Years (with minimum 2–3 years in a leadership/operations management role)

Location: Raipur

About the Role :We are seeking an experienced Senior Operations Manager with a proven background in call centre/BPO operations management. The ideal candidate will have strong leadership skills, process expertise, and a customer-first mindset to drive operational excellence, meet SLAs, and deliver consistent business outcomes.

Key Responsibilities :

 Lead and manage day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office).

 Drive operational excellence by monitoring KPIs, SLAs, and client deliverables whileensuringhigh-quality service delivery.

 Manage and mentor Team Leaders, Operations Managers, and large teams of associatestoachieve performance goals.

 Partner with clients, stakeholders, and internal teams to ensure business alignment andcustomersatisfaction.

 Implement process improvements, cost optimization, and automation initiativestoenhanceefficiency and productivity.

 Handle escalations, workforce planning, capacity management, and rosteringtoensuresmooth operations.

 Conduct regular business reviews and provide data-driven insights and reports tosenior leadership and clients.

 Drive employee engagement, retention, and performance management strategies to build high-performing teams.

 Ensure compliance with organizational policies, regulatory requirements, and quality standards. Key Skills & Competencies

 Strong experience in BPO/call centre operations management (domestic or international).

 Demonstrated ability to handle large-scale teams (200+ FTEs) with multipleprocesslines.

 Excellent understanding of workforce management, quality frameworks, and customer experience metrics.

 Strong communication, client management, and stakeholder engagement skills.

 Analytical mindset with expertise in data-driven decision-making, MISreporting, andprocess optimization.

 Hands-on experience with call centre tools/CRM, WFM solutions, and reporting dashboards.

 Ability to work in a fast-paced, high-pressure environment while driving continuousimprovement.

Qualifications

 Bachelor's degree in Business Administration, Operations, or a related field(MBApreferred).  3+ years of overall BPO/call centre experience, with at least 2-3 years in a senior operations/management role.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

  • Housekeeping Operations Manager

    2 weeks ago

    Raipur, Chhattisgarh, India Allure Windoors Full time ₹ 3,60,000 per year

    Only candidates who have worked in facility management as senior supervisor or housekeeping operation manager must apply for this post.Must be able to recruit, train, supervise, and evaluate housekeeping staff, housekeepers..Must be able to manage manpower in various siteMust have a two wheeler.Must be able to develop and implement training programs to...

  • Senior Manager

    2 days ago

    Raipur, Chhattisgarh, India Adani Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ResponsibilitiesLead the financial planning, budgeting, and forecasting activities for the Power/Energy divisionProvide strategic financial guidance to senior management to support decision-making processesOversee financial reporting processes and ensure accuracy and compliance with regulatory requirementsManage internal controls to safeguard company assets...

  • Senior Operations Manager

    1 week ago

    Raipur, Chhattisgarh, India Cancer Centers Of America Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Preferred candidate profile :Ensure patients are greeted and properly received at reception.Monitor patient registrations, doctor schedules, and ensure patients are guided to the required destinations.Monitor the amenities / facilities available in the patient waiting area, doctor consultation rooms and reception area and indent additional materials as per...

  • Senior Manager,East Zone Operations

    1 week ago

    Raipur, Chhattisgarh, India Indus Action Full time ₹ 8,40,000 - ₹ 13,32,000 per year

    Job InformationDate Opened09/16/2025Job TypeFull timeIndustryNGO/Social ServicesSalary7-11 LPACityRaipurState/ProvinceChhattisgarhCountryIndiaZip/Postal Code492001Job DescriptionAbout Indus ActionAt Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We...

  • Senior Depot Manager

    2 weeks ago

    Raipur, Chhattisgarh, India Shree Vasu Logistics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job descriptionWe are hiring a SENIOR DEPOT MANAGER who will be responsible for overseeing warehouse operations, ensuring efficient processes, and maintaining high standards of depot hygiene. The Warehouse Manager will lead a team of up to 20-30 members, focusing on ownership, team alignment, and vendor management to achieve operational excellence.What We...

  • Operations Manager

    2 weeks ago

    Raipur, Chhattisgarh, India Minal Publication And Production Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced MBA professional to lead and manage our day-to-day media operations across print and digital divisions. The ideal candidate will have a proven background in operations management and process optimization.Provident fund

  • Manager Operation

    6 days ago

    Raipur, Chhattisgarh, India Vinayak Outsourcing Works Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:s a Manager of Operations for a CPP (likely referring to a company or department within a larger organization), you will oversee and optimize all aspects of operations, ensuring efficiency, compliance, and achievement of strategic goals, while managing resources and personnel effectively. Here's a more detailed breakdown of the...

  • Operation Manager

    1 week ago

    Raipur, Chhattisgarh, India BAJAJ REAL ESTATE Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Position OverviewThe Operations Manager will oversee day-to-day operations of the firm, coordinate across leasing, investment, franchise, project sales, CRM & MIS, and ensure business goals are met. He/She will work closely with the MD to implement strategy, streamline processes, and drive performance.Key ResponsibilitiesTranslate the MD's vision into...

  • Operations Executive

    2 days ago

    Raipur, Chhattisgarh, India VsnapU Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job descriptionProfile- Operations ExecutiveLocation- RaipurAvailability- Full-Time, workfrom the officeSalary -up to 25KAbout Us: VsnapUIndia's leading Photography & Videography Company, Featured in Shark Tank (Season 2)For more information about our company, please visit our website: Roles and responsibilities:1) Operational Management: Oversee the...

  • Operation Executive

    2 weeks ago

    Raipur, Chhattisgarh, India VsnapU Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job description:Profile- Operations ExecutiveLocation- RaipurAvailability- Full-Time, work from officeSalary- Upto 30KAbout Us: VsnapUIndia's leading Photography & Videography Company, Featured in Shark Tank (Season 2)For more information about our company, please visit our website: Roles and responsibilities:1) Operational Management: Oversee the day-to-day...