Senior Operations Manager

18 hours ago

Raipur, Chhattisgarh, India AV Groups Full time ₹ 6,00,000 - ₹ 9,60,000 per year

Job Title: Senior Operations Manager –

(Inbound non voice chat) Call Centre/ BPOOperations

Experience: 3+ Years (with minimum 2–3 years in a leadership/operations management role)

Location: Raipur

About the Role :We are seeking an experienced Senior Operations Manager with a proven background in call centre/BPO operations management. The ideal candidate will have strong leadership skills, process expertise, and a customer-first mindset to drive operational excellence, meet SLAs, and deliver consistent business outcomes.

Key Responsibilities :

 Lead and manage day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office).

 Drive operational excellence by monitoring KPIs, SLAs, and client deliverables whileensuringhigh-quality service delivery.

 Manage and mentor Team Leaders, Operations Managers, and large teams of associatestoachieve performance goals.

 Partner with clients, stakeholders, and internal teams to ensure business alignment andcustomersatisfaction.

 Implement process improvements, cost optimization, and automation initiativestoenhanceefficiency and productivity.

 Handle escalations, workforce planning, capacity management, and rosteringtoensuresmooth operations.

 Conduct regular business reviews and provide data-driven insights and reports tosenior leadership and clients.

 Drive employee engagement, retention, and performance management strategies to build high-performing teams.

 Ensure compliance with organizational policies, regulatory requirements, and quality standards. Key Skills & Competencies

 Strong experience in BPO/call centre operations management (domestic or international).

 Demonstrated ability to handle large-scale teams (200+ FTEs) with multipleprocesslines.

 Excellent understanding of workforce management, quality frameworks, and customer experience metrics.

 Strong communication, client management, and stakeholder engagement skills.

 Analytical mindset with expertise in data-driven decision-making, MISreporting, andprocess optimization.

 Hands-on experience with call centre tools/CRM, WFM solutions, and reporting dashboards.

 Ability to work in a fast-paced, high-pressure environment while driving continuousimprovement.

Qualifications

 Bachelor's degree in Business Administration, Operations, or a related field(MBApreferred).  3+ years of overall BPO/call centre experience, with at least 2-3 years in a senior operations/management role.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

  • Senior Finance Manager

    21 hours ago

    Raipur, Chhattisgarh, India Vyapak Enterprises Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Senior Finance Manager will Overseas the financial operation of the organization, Ensuring compliance with accounting standards optimizing financial processes and providing strategic financial Guidance ,Budget and Forecasting.

  • Senior Manager,East Zone Operations

    6 days ago

    Raipur, Chhattisgarh, India Indus Action Full time ₹ 8,40,000 - ₹ 13,32,000 per year

    Job InformationDate Opened09/16/2025Job TypeFull timeIndustryNGO/Social ServicesSalary7-11 LPACityRaipurState/ProvinceChhattisgarhCountryIndiaZip/Postal Code492001Job DescriptionAbout Indus ActionAt Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We...

  • Senior Medical Manager

    4 days ago

    Raipur, Chhattisgarh, India Adani Enterprises Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager - MedicalLead the Chief Medical Officer role, serving as the primary point of contact for all medical-related matters within the organization. Develop and implement comprehensive health and safety programs to mitigate workplace hazards and promote employee well-being. Provide leadership and direction to the medical team, ensuring the...

  • Operation Executive

    1 week ago

    Raipur, Chhattisgarh, India VsnapU Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job description:Profile- Operations ExecutiveLocation- RaipurAvailability- Full-Time, work from officeSalary- Upto 30KAbout Us: VsnapUIndia's leading Photography & Videography Company, Featured in Shark Tank (Season 2)For more information about our company, please visit our website: Roles and responsibilities:1) Operational Management: Oversee the day-to-day...

  • Senior HR Manager

    4 days ago

    Raipur, Chhattisgarh, India Avinash Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Oversee & manage the employee lifecycleHandle Payroll processing, compliance with all statutory requirementsManage and maintain HRIS systemsImplementation of HR policies, SOPs Handle employee grievancesSupport senior leadership decision-making. Required Candidate profileStrong knowledge of Payroll & Statutory Compliance.Hands-on experience in HRIS...

  • Food & Beverage Manager

    2 days ago

    Raipur, Chhattisgarh, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt RaipurSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To function as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the...

  • Senior IT Engineer

    6 days ago

    Raipur, Chhattisgarh, India Nuarsh TECHSERVE Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Senior IT EngineerDepartment: ITReports to: Hospital AdministratorLocation: Raipur, ChhattisgarhJob SummaryThe Senior IT Engineer will lead and manage day-to-day IT operations with a strong focus on software systems, enterprise applications, and database management. The position requires balancing hands-on technical expertise with managerial...

  • Senior Relationship Manager

    4 days ago

    Raipur, Chhattisgarh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Relationship Manager-Retail Institutions-TASC & INSTITUTIONAL BUSINESS-Regional sales TASC & Institutional Business' vertical is a part of 'Retail Liabilities' division of our Consumer Bank segment. It is Kotak's dedicated Sales/Relationship Channel for customer segments like Trusts, Societies, Educational bodies, Associations, Embassy/ Diplomatic...

  • Production Manager

    3 weeks ago

    Raipur, Chhattisgarh, India Vinayak Job Consultant Full time

    the job all taking responsibilities of over all management for the entire furnace starting from raw material batching electrode management tapping furnace operation till the final product with an assurance of quality product ensure to knowledge of full composition of metal slag by product raw material of ferro alloys industriesperforming the process...

  • Associate General Manager

    2 weeks ago

    Raipur, Chhattisgarh, India ADANI GROUP Full time

    Responsibilities Lead and manage the mechanical team to ensure smooth operation of the power plant Develop and implement strategies to optimize mechanical systems and processes Oversee maintenance activities and ensure compliance with safety regulations Collaborate with cross-functional teams to improve overall plant performance Identify and troubleshoot...