Application Support Engineer

2 hours ago

Coimbatore, Tamil Nadu, India e062c8f5-aa74-4127-b18d-fd8e3662c420 Full time ₹ 25,000 - ₹ 3,00,000 per year

Position: Application Support Engineer

Experience Required: Minimum 2 years (Mandatory Zoho One experience)

Location: Coimbatore

Department: IT / Application Support

Employment Type: Full-time

About the Role:

We are looking for an experienced Application Support Engineer with strong hands-on expertise in Zoho One ecosystem, including CRM, Desk, People, Books, Projects, Inventory, Creator, and other Zoho applications. The candidate will be responsible for providing end-to-end support, troubleshooting, user training, and ensuring smooth functioning of all internal applications.

Key Responsibilities:

  • Provide daily application support for Zoho One modules (CRM, Desk, People, Books, Projects, Inventory, Creator, etc.).
  • Troubleshoot end-user issues and resolve them within defined SLAs.
  • Coordinate with Zoho Support for escalated issues and follow through until closure.
  • Monitor system performance, integrations, and automation workflows.
  • Manage user creation, profiles, roles, permissions, and data security settings.
  • Assist in customization of modules, fields, layouts, workflows, templates, and reports.
  • Support automation, APIs, third-party integrations, and function scripts (basic Deluge preferred).
  • Perform regular audits, backups, and data validation.
  • Conduct user training, prepare user manuals, and ensure proper CRM utilization.
  • Document issues, resolutions, and process improvements.
  • Support the IT team with related app or system activities as needed.

Required Skills & Qualifications:

  • Mandatory: 2+ years of hands-on experience in the Zoho One suite.
  • Strong knowledge of Zoho CRM, Desk, People, Inventory, Projects, and Books.
  • Experience in configuring workflows, blueprints, automation, and integrations.
  • Basic understanding of Deluge scripting (preferred).
  • Knowledge of APIs and third-party integrations (added advantage).
  • Ability to identify root causes and provide effective solutions.
  • Strong communication skills for coordinating with teams and users.
  • Ability to manage multiple tasks and work independently.

Preferred Qualifications and Requirements:

  • Experience in supporting field teams, sales teams, and service operations.
  • Exposure to ERP or other business applications.
  • Experience in data migration/import/export in Zoho.
  • IT/CS background or certification (not mandatory).
  • Looking Local candidates (Coimbatore region)
  • Prefer Imedidate joiners
  • Age limit upto 35

For more details contact HR Manager

Selected candidates get spot joining offer

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you local candidates (Coimbatore) ?
  • Are you Imedidate joiners ?
  • Did you have experience in Zoho one suite application as a user Admin ?

Experience:

  • Application support: 3 years (Required)

Work Location: In person

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