Sr. Manager, Facilities

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Description: Senior Manager Facilities Location: Hyderabad Department: Facilities ManagementReports To: Regional Facilities Director / Account DirectorPosition OverviewWe are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.Key ResponsibilitiesCity Operations LeadershipLead and coordinate all facilities operations across client Hyderabad's two premier locationsServe as the single point of accountability for city-wide facilities performanceEnsure seamless service delivery and operational consistency between both sitesDevelop city-specific strategies aligned with client global and regional objectivesDrive standardization of processes, procedures, and service quality across locationsSoft Services Management & ExpertisePrimary Focus: Lead comprehensive soft services operations including:Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordinationHard Services Oversight & CoordinationSecondary Responsibility: Manage and coordinate hard services through technical teams:HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordinationTeam Leadership & DevelopmentManage diverse facilities teams across both locations staff members)Lead Soft Services Managers, Hard Services Coordinators, and operational staffDevelop and mentor Assistant Facilities Managers and team leadersConduct performance management, career development, and succession planningFoster cross-functional collaboration between soft and hard services teamsImplement training programs focused on service excellence and technical competencyClient Partnership & Service ExcellenceServe as primary facilities contact for client Hyderabad leadershipBuild and maintain strong relationships with business stakeholdersConduct regular client reviews, satisfaction surveys, and feedback sessionsManage service level agreements and performance metricsLead client engagement initiatives and workplace experience programsOperational Excellence & Quality ManagementEstablish and maintain service quality standards across all service linesImplement continuous improvement initiatives and best practicesManage vendor relationships, contracts, and performance monitoringEnsure compliance with safety, security, and regulatory requirementsLead emergency response procedures and business continuity planningDrive cost optimization while maintaining service qualityRequired QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field12+ years of facilities management experience with strong soft services background5+ years in senior leadership roles managing multi-service operationsProven experience with large corporate clients (financial services preferred)Experience managing integrated soft and hard services teamsCore CompetenciesSoft Services Expertise (Primary)Deep knowledge of housekeeping operations, standards, and best practicesExperience in food services management and catering operationsUnderstanding of security services and access control systemsExpertise in guest services, reception, and concierge operationsKnowledge of landscaping, grounds maintenance, and environmental servicesHard Services Capability (Secondary)Working knowledge of building systems and MEP servicesUnderstanding of preventive maintenance programs and asset managementAbility to coordinate with technical teams and engineering professionalsBasic knowledge of building automation and facility technologiesExperience in managing capital projects and renovationsLeadership & Management SkillsExceptional people management and team development capabilitiesStrong business acumen and P&L management experienceExcellent communication and stakeholder management skillsCrisis management and problem-solving expertiseChange management and process improvement experienceTechnical SkillsProficiency in facilities management software (CAFM/IWMS)Knowledge of workplace technologies and smart building systemsStrong analytical skills and data-driven decision makingUnderstanding of sustainability practices and green operationsFamiliarity with local regulations and compliance requirementsKey Performance IndicatorsClient satisfaction scores and service excellence metricsSoft services quality standards and performance benchmarksOverall operational efficiency and cost managementTeam engagement, retention, and development metricsSafety and compliance performance across all servicesVendor performance and contract optimization resultsBudget adherence and cost per square foot optimizationPreferred BackgroundHotel/Hospitality Management with corporate facilities experienceCorporate Facilities Management with strong soft services focusIntegrated Facilities Management with multi-service expertiseFinancial Services or similar corporate environment experienceCompensation & BenefitsCompetitive salary package commensurate with experiencePerformance-based incentives and annual bonusesComprehensive health and wellness benefitsProfessional development and certification supportJLL career advancement opportunitiesLocation & Working ConditionsPrimary base in Hyderabad with regular presence at both locationsFlexibility for regional travel as required24/7 availability for emergency response and critical situationsOccasional travel to other JLL/client locations for best practice sharingLocation: On-site –Hyderabad, TSScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang 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