Technical Support Engineer

1 week ago


Bengaluru, Karnataka, India Mukunda Foods Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities


• Provide on-field technical support for installation, service, and repair of Hobs & Chimneys.


• Create service and repair training videos for internal teams and vendors.


• Conduct technical training sessions for new vendors and service partners.


• Deliver SCRM (Service Customer Relationship Management) training to team members.


• Raise and manage spare part requests as per service requirements

.
• Monitor and control spare parts consumption to ensure efficient inventory management.


• Support the service team in resolving escalations and ensuring customer satisfaction.

Qualifications & Skills


• Diploma / BE in Electrical, Electronics, or Mechanical Engineering.


• 1 year of experience in field service (home appliances preferred).


• Strong technical knowledge of Hobs & Chimneys.


• Good communication and training delivery skills.


• Knowledge of spare management and service processes.


• Ability to work independently and manage vendor relationships.



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