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Trainer
2 weeks ago
Key Responsibilities:
- Conduct induction training for new joiners across all departments.
- Design and deliver process-specific training modules for Claims Processing, Claims Coordination, and Support Teams.
- Train internal and external staff on insurance processes, and TPA/Hospital workflows.
- Monitor and assess trainees performance during and after training; recommend improvements.
- Maintain accurate training records and prepare training reports for management.
- Support knowledge sharing, performance improvement, and continuous learning culture across the company.
Requirements:
- Bachelors degree in any discipline (preferred: Healthcare, Management, or related fields).
- Minimum 2–4 years of experience as a Trainer, preferably in the insurance or healthcare domain.
- Excellent communication and presentation skills.
- Strong understanding of health insurance claims lifecycle is an added advantage.
- Ability to simplify complex information for diverse learners.
- Proficiency in MS Office, online training tools (Teams, Zoom), and documentation.
- Patience, empathy, and a people-first attitude.
Preferred:
- Prior experience training in TPA, insurance BPO, hospital billing, or claims environments is an added advantage.
- Knowledge of IRDAI regulations, claim documentation, and reimbursement/cashless processes.
