Guest Service Associate

2 days ago

Chennai, Tamil Nadu, India Pullman Hotels & Resorts Full time US$ 40,000 - US$ 80,000 per year

Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

  • Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
  • I am responsible for INTERREACT
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

  • WHAT IS IN IT FOR YOU:
  • Come As You Are
  • Work With Purpose
  • Grow, Learn and Enjoy
  • Explore Limitless Possibilities

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