Manager Procurement

Job Titile: Manager Service delivery IPD GES PSC

Job Location: Hyderabadh

This position is responsible for the Indirect procurement related activities across the multiple regions under Global enterprise services - Purchasing and Supply Chain (GES-P&SC). A crucial aspect of this role is managing the BPO vendor, which is vital for ensuring seamless Indirect procurement operations. The role focuses on streamlining procurement processes to enhance operational efficiency and reduce costs, delivering on savings commitments, and achieving high performance against SLAs and KPIs.

The Service Delivery Manager fosters a collaborative and high-performance work environment,

working closely with cross-functional teams to ensure alignment of procurement activities with

organizational goals. Utilizing advanced procurement software and tools, and leveraging data analytics

to monitor performance, identify trends, and drive continuous improvement, the Service Delivery

Manager plays a vital role in supporting the organization's strategic goals and contributing to overall

business success.

Additionally, the role demands strong people management skills, fostering a culture of high

performance, employee engagement, and capability building within the team. By developing and

mentoring talent, the leader will contribute to building a future-ready workforce capable of

supporting evolving business needs.

Your Key Responsibilities

• Operations & Compliance Management
• Responsible for reporting and managing key performance indicators (KPIs), ensuring accurate tracking, analysis, and communication of metrics to drive strategic decisionmaking and operational efficiency.
• Responsible for overseeing the entire procurement process, from Purchase Requisition (PR) processing to Purchase Order (PO) creation, ticket handling, and tail spend management.
• Develop, track, and report on KPIs related to indirect procurement processes while monitoring and managing SLAs and KPIs to ensure indirect procurement activities are performed in accordance with company standards and contractual obligations.
• Develop and implement strategies to manage and optimize tail spend. Identify and implement cost-saving initiatives to meet savings commitments and optimize tail spend management.
• Develop and implement risk management & controls Process Optimization & Automation
• Stimulate the improvements and standardization of processes to increase efficiency and quality of the operations.
• Support automation initiatives to enhance efficiency and scalability within GES-PSC.
• Support the development and deployment of automated solutions to improve transactional accuracy and workflow effectiveness. 4/4 Classified

We Offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you'll work on what's next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You Bring
Personnel Information

• Evaluate and improve procurement processes continuously, implementing best practices and innovative solutions to enhance effectiveness.

Stakeholder & Vendor Management

• Build and maintain strong relationships with the vendor to ensure high-quality service delivery and compliance with contractual obligations.
• Manage escalations and Provide 2nd line support on Indirect procurement operations for complex issues arise from key stakeholders or suppliers.

People Management & Leadership

• Provide strategic leadership and direction to teams, fostering a culture of high performance, accountability, and collaboration.
• Drive team engagement, development, and succession planning, ensuring a motivated and skilled workforce.
• Harness sense of partnership and One Team behaviours with outsourced service provider.
• Foster a culture of continuous improvement, encouraging innovation and best practices across the team

About Dsm-firmenich
At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Our Application Process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-).

For further information, please contact Ravi Kumar dasari, Talent Acquisition Business Partner )

Inclusion, Belonging And Equal Opportunity Statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.