Operations Manager at Goregaon

3 days ago

Goregaon Mumbai Maharashtra, India SRV Hospital Full time ₹ 60,000 - ₹ 70,000 per year

SRV Group of Hospital with 500 bed across Nasik, Mumbai n Bglore (Goregaon, Dombivali, Kurla) is seeking applicants for its Setup of 100 bedded tertiary care SRV Hospital at Goregaon, Jawahar Nagar, Mumbai.

Key Responsibilities

1. Operational Management

  • Oversee daily operations of all non-medical departments such as Front Office, Housekeeping, Security, Maintenance, Biomedical Engineering, Food & Nutrition, Laundry, Transport, and Administration.
  • Ensure smooth coordination among departments to provide seamless support to medical and clinical teams.
  • Develop and implement standard operating procedures (SOPs) for all non-clinical areas.
  • Monitor operational performance metrics and identify opportunities for process improvements.

2. Facility & Infrastructure Management

  • Supervise maintenance of hospital infrastructure, equipment, and utilities to ensure optimal functionality and safety.
  • Coordinate preventive maintenance schedules with engineering and facilities teams.
  • Ensure compliance with hospital safety, sanitation, and regulatory standards.

3. Vendor & Contract Management

  • Manage contracts and relationships with vendors, service providers, and outsourced partners (e.g., housekeeping, security, cafeteria).
  • Negotiate service agreements and ensure timely delivery of contracted services.
  • Evaluate vendor performance periodically.

4. Budgeting & Cost Control

  • Assist in preparing and managing budgets for non-medical departments.
  • Monitor expenditures and identify areas for cost optimization without compromising service quality.
  • Ensure adherence to financial and procurement policies.

5. Quality, Compliance & Accreditation

  • Ensure all non-medical functions comply with statutory regulations, hospital policies, and accreditation standards (NABH, JCI, etc.).
  • Participate in internal and external audits, prepare compliance reports, and implement corrective actions.
  • Support quality improvement initiatives across departments.

6. People Management

  • Lead and mentor departmental teams; ensure effective manpower planning, training, and performance management.
  • Foster a culture of accountability, teamwork, and service excellence.
  • Address operational grievances and promote employee engagement.

7. Patient Experience & Service Excellence

  • Coordinate with front-line teams to ensure superior patient experience and satisfaction.
  • Develop systems for effective patient feedback collection and resolution of service-related issues.
  • Implement continuous improvement initiatives to enhance service delivery standards.

Qualifications & Experience

  • Education: Bachelor's or Master's degree in Hospital Administration, Business Management, Operations Management, or related field.
  • Experience: 7–12 years of experience in hospital operations, with at least 3 years in a managerial role overseeing non-medical functions.

Preferred: Exposure to NABH/JCI accreditation processes; experience in large multispecialty or tertiary care hospitals

Available to join soon

Only Shortlisted candidate will notify

Job Types: Full-time, Permanent

Pay: ₹60, ₹70,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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