Industrial Psychologist

5 days ago


Delhi, Delhi, India MantraCare Full time ₹ 3,00,000 - ₹ 5,40,000 per year

Job Opening:
Organizational Psychologist

Company: MantraCare

Location: Global (Remote/Hybrid options available)

Salary: ₹25,000 – ₹45,000 per month

Apply: Send your resume to

or WhatsApp at

About MantraCare

MantraCare is a global digital health & wellness company offering comprehensive care solutions across physical, mental, and chronic health domains. With a presence in over 30 countries, MantraCare empowers organizations and individuals to improve health outcomes through accessible, tech-driven wellness solutions.

Role:
Organizational Psychologist

Summary
:

As a Customer Success Executive, you will ensure that clients gain maximum value from MantraCare's wellness services. You'll own the post-sales relationship, guide onboarding, drive engagement, and support retention and growth.

Key Responsibilities:

  • Lead smooth client onboarding and ensure strong initial engagement.
  • Serve as the primary contact for assigned clients—responding to queries via email, phone, or chat.
  • Monitor client engagement, identify areas for improvement, and promote service adoption.
  • Collect client feedback and relay insights to product and operations teams.
  • Proactively address churn risks and enhance customer satisfaction.
  • Maintain accurate client data in CRM systems, tracking usage, renewals, and satisfaction.
  • Conduct webinars, training sessions, and client success programs.
  • Collaborate cross-functionally with Sales, Product, Support, and Provider Relations teams.

Ideal Candidate:

  • Excellent communication and relationship-building skills.
  • Strong organizational and problem-solving abilities.
  • Prior experience in customer success, account management, or client servicing preferred.
  • Comfortable using CRMs and digital communication tools.
  • Passion for health, wellness, or technology a plus.


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