Content Design Vice President

6 days ago

Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Connected Commerce, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

  • Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
  • Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
  • Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
  • Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
  • Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
  • Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
  • Advanced technical literacy and deep understanding of content platforms and their impact on user experience
  • Examples of recent work/portfolio samples required to be presented

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