Associate Training Coordinator

2 days ago

Gurgaon, Haryana, India NIIT Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Summary
Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.

  • Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
  • Provide the customer with resolutions about their querries / calls/chats
  • Perform detailed case analysis and document the case in the system and generate ticket
  • Generate daily / weekly reports for the customer on Microsoft Excel
  • Perform Training Management activities on the Learning Management Systems or otherwise

*Educational Qualification*

  • Mandatory Any Graduate

Technical Skills

  • Mandatory Excellent MS-Office skills
  • Optional Diploma in Quality Management

Behavioural/Soft Skills

  • Mandatory 1) Be pro-active to understand the issue about the call /chat /email
  • Attention to details and has Analytical skills
  • Must have Voice , Email and Chat support Experience
  • Good communcation skills
  • Flexible to work in 24X5 environment.

Skills
Goal-oriented with a results-driven desire for success

Experience

  • Minimum Fresher
  • Maximum 1 year

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