Assistant Manager PMO

About CleanHarbors

Clean Harbors Inc. ) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman.
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Assistant Manager – Program Management Office (PMO) – Process Excellence
Shift Timings: 3:00 PM to Mid Night IST and should be willing to work from office (mandatory) with global working windows
Base location: Hyderabad

PMO Function: PMO aims to provide extensive process excellence and project management skills to bring Ops and Process efficiencies. This will be a multi-fold function with an objective to support GCC Operations and US Business Units with professional services in various areas of specialization.
 

Do you want to a part of a team driving Process Improvement and Quality initiatives? Do you want a role that has a global impact on the GCC? Are you an individual who believes in giving the best and being a change enabler?
 

This is an Individual Contributor role as a specialist to drive continuous improvement thinking and create pipeline and prioritize and execute the critical projects and support Clean Harbors India - Global Capability Center. The role is based out of Hyderabad and will cater to all GCC sites - Hyderabad, Pune, and Bengaluru.

Job Summary (Roles/ Responsibilities): We are looking for an Assistant Manager (AM) in Quality and Process Excellence to join our team. As Assistant Manager – Process Excellence, you will support in driving process improvement, risk management activities, quality initiatives, and transformation projects across Clean Harbors' Global Capability Centre (GCC) locations (Hyderabad, Pune, Bengaluru).
The AM role is expected to contribute to the following one/ multiple objectives of the function as per the business priority:
✓Identify and support process improvement initiatives across functions.
✓Apply methodologies like Lean, Six Sigma, VSM, and Process Reengineering to improve efficiency.
✓Maintain documentation of entire project execution as guided by methodology (Project Charters, Status reports, Closure reports, benefit realization etc).
✓Collaborate with Operations team to prioritize and complete (Continuous) Improvement projects and maintain project documentation, including status reports for timely closure of projects.
✓Identify problem areas and independently work on Continuous Improvement projects.
✓Support training and mentoring efforts on Continuous Improvement tools and techniques.
✓Support Process Excellence Governance and drive Steer Co meetings with GCC leadership. Support the planning and execution of transformation and automation projects.
✓Drive Quality Framework across GCC processes and ensure Corrective and Preventive (CAPA) are maintained, identify Critical to Quality (CTQ) and error logs are maintained, drive Quality as a Business Process performance indicator
✓Assist in Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.
✓The candidate must be well versed with concepts of Failure Mode and Effect Analysis (FMEA) and coordinate with Ops, to ensure completion of FMEA & implementation of recommended actions.
✓Participate in transition activities and risk identification/mitigation during process migrations.
✓Candidate must assist in devising and optimizing KPIs and benchmarks, review and update Standard Operating Procedures (SOPs) regularly.
✓Assist in Governance meetings, leadership reporting, project progress updates, dashboards, success stories for CI projects, PEX initiatives, etc.
 

Experience/ Skills required:
✓8-10 years of relevant experience (in the areas of process excellence & Quality)
✓Good analytical and problem-solving skills
✓Proven ability to communicate complex information in simple terms for leadership reporting
✓Self-motivation with ability to work both independently and as a team
✓Ability to work with various functional teams at the GCC to identify process improvement opportunities. May require working with onsite stakeholders as well
✓Meeting Management and Due Diligence Reporting experience
✓Organized person with attention to detail, ability to prioritize and work on multiple objectives at the same time
✓Excellent interpersonal skills, facilitation, and presentation skills
✓Good planning and time management skills to drive projects to closure
✓Ability to work independently part of a small team in fast-paced environment to drive issues through to completion
✓Proven ability to communicate complex information in simple terms; be a positive influencer
✓Energetic personality with a positive and enthusiastic attitude
✓Documentation - Experience in developing Project Charters/ Business Case/ Solution & Design

Academic background/ Skills required:
✓Graduate (any field)
✓Certified Six Sigma Professional (Desired)
✓Understanding of Lean/ Kaizen/ VSM Methodologies (Mandatory)
✓Project Management certification (Preferred)
✓Exposure to Power BI (other reporting tools), SQL, Query Building, VBA and Adv Excel, Macros & Automation (Desired)