Director, Customer success
1 day ago
About DPDzeroDPDzero ) is anAI Collections Companyfor financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost.DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed byGMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.About the roleAt DPDzero, Customer Success is not just a post sales function - it is our moat. It's the reason our customers stick with us during market turbulence. It's why we win even when others falter. It's the reason business grows without chasing.We're building a world-class customer success team that customers brag about. The team that delivers the kind of partnership no other collections provider can offer. If you believe that customer success is a growth strategy, this is your calling.ResponsibilitiesBuild a powerhouseHire, coach, and scale a high-impact customer success team across India.Own the end-to-end customer journeyFrom onboarding to renewals, own the entire experience. Ensure zero drop-offs, zero friction, and 100% trust.Deliver magic, consistentlyDesign health checks, run performance reviews, create moments of unexpected delight to make lenders feel we're 100 steps ahead.Drive obsession internallyChampion the customer voice across Sales, Ops, Product, and Analytics. Bring clarity, urgency, and energy to every cross-functional meeting.Be the customer's advocateYou're the reason they say: "DPDzero just gets it."Turn customers into evangelistsOwn testimonials, case studies, mixer events, and more. Make every customer a loudspeaker for DPDzero.Requirements10+ years of experience in Customer Success or Strategic PartnershipsProven track record managing large enterprise customers, preferably in BFSIManaged a team size of minimum 10 customer success managersManaged a portfolio worth $10M ARR with >$1mil accountsStrong operational rigor, stakeholder management, and outcome obsessionAbility to operate in high-growth, fast-paced, execution-driven environmentsFounder-style ownership mindset. Ready to build, scale, and lead from the front
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Director, Customer Success
1 day ago
Bengaluru, Karnataka, India Bluevine Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout BluevineBluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we're empowering entrepreneurs to grow with confidence.Backed by leading investors...
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Director of Customer Success
1 day ago
Bengaluru, Karnataka, India CloudSEK Full time ₹ 25,00,000 - ₹ 50,00,000 per yearWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK,one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that...
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Director of Customer Success
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Benchire Full timeThe Director of Customer Experience (CX) will be a strategic and results-oriented leaderresponsible for orchestrating exceptional customer journeys and maximizing satisfaction for ourB2C customers across India. This role demands a deep understanding of the Indian consumermarket, particularly within the home appliances/retail sector, where product and service...
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Senior Director, Customer Success
5 days ago
Bengaluru, Karnataka, India Black Duck Software, Inc. Full time ₹ 15,00,000 - ₹ 45,00,000 per yearBlack Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...
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Senior Director, Customer Success
5 days ago
Bengaluru, Karnataka, India Black Duck Full time ₹ 12,00,000 - ₹ 36,00,000 per yearBlack Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...
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Senior Director Customer Success
1 day ago
Bengaluru, Karnataka, India Locus Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Senior Director Customer SuccessLocation:Bangalore (On-site; full-time)About LocusBattle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.The platform unifies orders, capacity, and carrier networks into one...
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Director - Customer Success
22 hours ago
Bengaluru, Karnataka, India SkanAI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe Customer Transformation Leader (CTL) is a senior executive role within our Customer success and transformation organization, accountable for growing and protecting customer revenues, delivering strategic transformation outcomes, and aligning Skan's impact with the strategic goals of our clients. The CTL leads a high-performing team of Customer Success...
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Director - Customer Success
1 week ago
Bengaluru, Karnataka, India Anakin (YC S21) Full time ₹ 8,00,000 - ₹ 20,00,000 per yearThe opportunity:Overview: As a CX Leader, you will be responsible for the end-to-end management of client projects that focus on improving client interactions and solution delivery. This role requires collaboration with cross-functional teams to ensure timely, efficient, and client-centric project outcomes. You will oversee the planning, execution, and...
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Customer Success Associate
1 week ago
Bengaluru, Karnataka, India Coffer Internet Services Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title: Customer Success AssociateDepartment: Customer SuccessLocation: Bangalore (with 20% time travel across India for client visit)Employment Type: Full-TimeAbout the Role:We are looking for a proactive and customer-focused Customer Success Manager/Associate to join our growing team. The ideal candidate will be responsible for ensuring successful...
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Director Customer Support
7 days ago
Bengaluru, Karnataka, India Zyoin Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole - Director Customer SupportExperience - 15+ YearsLocation - BangaloreIndustry - Fintech, Financial Services PreferredKey Requirements:Looking for a Director – Customer Support with strong focus on strategic leadership and transformation.Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees.Proven ability to...