Director, Customer success

1 day ago

Bengaluru, Karnataka, India DPDzero Full time

About DPDzeroDPDzero ) is anAI Collections Companyfor financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost.DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed byGMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.About the roleAt DPDzero, Customer Success is not just a post sales function - it is our moat. It's the reason our customers stick with us during market turbulence. It's why we win even when others falter. It's the reason business grows without chasing.We're building a world-class customer success team that customers brag about. The team that delivers the kind of partnership no other collections provider can offer. If you believe that customer success is a growth strategy, this is your calling.ResponsibilitiesBuild a powerhouseHire, coach, and scale a high-impact customer success team across India.Own the end-to-end customer journeyFrom onboarding to renewals, own the entire experience. Ensure zero drop-offs, zero friction, and 100% trust.Deliver magic, consistentlyDesign health checks, run performance reviews, create moments of unexpected delight to make lenders feel we're 100 steps ahead.Drive obsession internallyChampion the customer voice across Sales, Ops, Product, and Analytics. Bring clarity, urgency, and energy to every cross-functional meeting.Be the customer's advocateYou're the reason they say: "DPDzero just gets it."Turn customers into evangelistsOwn testimonials, case studies, mixer events, and more. Make every customer a loudspeaker for DPDzero.Requirements10+ years of experience in Customer Success or Strategic PartnershipsProven track record managing large enterprise customers, preferably in BFSIManaged a team size of minimum 10 customer success managersManaged a portfolio worth $10M ARR with >$1mil accountsStrong operational rigor, stakeholder management, and outcome obsessionAbility to operate in high-growth, fast-paced, execution-driven environmentsFounder-style ownership mindset. Ready to build, scale, and lead from the front

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