Director Customer Success

2 days ago


Bengaluru, Karnataka, India WestBridge Capital Full time US$ 12,00,000 - US$ 36,00,000 per year

FinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in Series B funding and continues to scale its operations. We are hiring a Customer Success Director to strengthen client relationships and drive post-sales excellence.

  • The role focuses on providing after-sales customer support, with responsibility for both client success and team leadership.
  • Must handle client-facing interventions—identifying issues, diagnosing root causes, and recommending practical solutions.
  • Requires a Subject Matter Expert (SME) who understands the product deeply and can drive solutioning and continuous improvement.
  • Will be responsible for experience coordination and maintenance, ensuring seamless service delivery.
  • Must work cross-functionally, interfacing with Pre-Sales, Sales, and Account Management teams to strengthen and expand client relationships.
  • Expected to define the strategy and build the roadmap for the Customer Support practice.
  • Should be capable of structuring and growing the support team, including mentoring future leaders within the function.


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