Vice President of Professional Services

Job Description: Vice President of Professional Services - Infor WMS

Company: S3 Group, Inc.

Location: Bangalore, India

Job Type: Full-Time, Leadership

About the Role:

We are seeking a highly strategic and results-driven Vice President of Professional Services to lead our Infor Warehouse Management System (WMS) delivery center in Bangalore. This is a pivotal leadership role responsible for the end-to-end delivery of high-quality Infor WMS implementation, optimization, and support services for our global clients.

You will be the senior leader on the ground, overseeing a large team of functional consultants, technical architects, project managers, and solution experts. Your primary mission is to ensure client success, drive operational excellence, foster innovation, and contribute significantly to the global Professional Services (PS) revenue and profitability.

Key Responsibilities:

1. Leadership & Team Management:

2. Provide visionary leadership, mentorship, and career development for a large, multidisciplinary team of Infor WMS professionals

3. Drive a culture of high performance, continuous improvement, accountability, and client-centricity
4. Oversee resource management, capacity planning, and talent acquisition to build and scale a world-class delivery team

5. Act as a key member of the global PS leadership team, contributing to worldwide strategy and operations

6. Client Delivery & Project Excellence:

7. Ensure the successful, on-time, on-budget, and high-quality delivery of all Infor WMS projects (cloud and on-premise) managed from the Bangalore center

8. Serve as an executive escalation point for critical client issues, ensuring swift and effective resolution to maintain client satisfaction and trust
9. Implement and enforce standardized project management methodologies (e.g., Agile, Hybrid) and delivery frameworks

10. Monitor project portfolios, ensuring strict adherence to scope, timelines, budgets, and profitability targets (PS margins)

11. Business Growth & Strategy:

12. Partner with the global sales and pre-sales teams to shape solutions, provide estimates, and review statements of work (SOWs) for new Infor WMS opportunities

13. Identify and champion opportunities for offering expansion, including managed services, application management, and post-go-live optimization packages
14. Build and maintain strong, trusted-advisor relationships with key client stakeholders and executive sponsors

15. Contribute to the overall growth and P&L of the global Professional Services organization

16. Operational Excellence & Innovation:

17. Define and track key performance indicators (KPIs) for the delivery center, including utilization rates, project profitability, client satisfaction (CSAT/NPS), and delivery quality

18. Drive the development and refinement of reusable assets, accelerators, and best practices to improve efficiency and reduce implementation cycles
19. Champion the adoption of new Infor WMS features, technologies, and implementation tools within the team

20. Manage the center's operational budget, forecasting, and financial performance

21. Practice Development:

22. Oversee the continuous development of the team's skills on the Infor WMS suite (e.g., Infor WMS, Supply Chain Execution, etc.) and adjacent technologies

23. Develop and maintain strong relationships with Infor counterparts to stay ahead of product roadmaps and leverage partner resources effectively
24. Establish the Bangalore center as a global Center of Excellence (CoE) for Infor WMS delivery

Qualifications and Experience:

• 15+ years of experience in IT professional services or consulting, with a significant portion focused on supply chain and WMS solutions
• 10+ years of proven leadership experience, managing large (50+), geographically dispersed teams in a delivery center or GCC environment
• Deep, hands-on expertise with Infor WMS (formerly Infor Supply Chain Execution) is non-negotiable. Expertise in other Infor SCE products is a strong plus
• Proven track record of managing a multi-million dollar P&L and delivering on financial targets for a consulting or services organization
• Extensive experience in managing complex, full-lifecycle ERP/WMS implementation projects for large, global enterprises
• Strong understanding of supply chain and logistics processes, warehouse operations, and distribution center management
• Excellent executive presence, with outstanding communication, negotiation, and client-facing skills
• Bachelors degree in Computer Science, Engineering, Business, or a related field. An MBA or other advanced degree is preferred