Associate- Voice

2 days ago

Mangalore, Karnataka, India UnifyCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Support Representative - Voice (Bilingual: Hindi/English)

Location:
Mangalore

Position Type:
Full-Time

Shift:
Rotational Night shifts (including weekends and holidays)

About The Job
We are looking for a
Customer Support Representative
who speaks
Hindi
and
English
to assist customers over the phone. You will help members with
court cases
,
attorney services
, and
fuel services
. You will listen carefully, provide answers, and ensure the customers are satisfied with the help they receive.

Key Responsibilities

  • Answer calls and assist customers in Hindi most of the time (80%), and in English when needed (20%).
  • Help customers with court-related questions, legal matters, and attorney services.
  • Assist customers with fuel services, including account-related inquiries, fuel delivery, and any issues they may have.
  • Record customer details and update information in our system accurately.
  • Provide basic guidance on legal processes, court dates, and fuel-related services.
  • Escalate issues to other teams if needed, especially for complex inquiries.
  • Keep all customer conversations confidential and follow privacy rules.
  • Meet performance goals like solving problems quickly and ensuring customer satisfaction.
  • Work with a team and attend training to improve your skills.

Skills And Qualifications

  • Fluent in Hindi and English, with clear communication skills in both languages.
  • Experience in customer service or a similar job, especially on the phone will be an added advantage.
  • Basic knowledge of using computers (like switching between different screens and using simple software).
  • Ability to solve problems and handle customer concerns politely and professionally.
  • Attention to detail when recording or updating customer information.
  • Able to work in rotating shifts (including weekends and holidays).

Preferred Qualifications

  • A Graduate (any field).
  • Comfortable with basic computer tasks like navigating multiple screens or systems.
  • Knowledge of court processes or fuel services is a bonus but not required.

Why You Should Apply

  • Competitive pay and benefits.
  • Work from home with a flexible schedule.
  • Training to help you grow your skills.
  • A friendly and supportive team to work with.

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